Billing Follow Up Representative I

• Independently review accounts and apply billing follow up knowledge required for all insurance payors to insure proper and maximum reimbursement
• Prebilling/billing and follow up activity on open insurance claims exercising revenue cycle knowledge
• Ability to timely and accurately communicate with internal teams and external customers and acts as a liaison with external third party representatives to validate and correct information
• Comprehends incoming insurance correspondence and responds appropriately
• Accurately enters and/or updates patient/insurance information into patient accounting system
• Appeals claims to assure contracted amount is received from third party payors
• Compiles and maintains clear, accurate, on-line documentation of all activity relating to billing and follow up efforts for each account

• High School Diploma or General Education Degree (GED)
• Typically requires 1 year of related experience in medical/billing reimbursement environment, or equivalent combination of education and experience
• Must perform within the scope of departmental guidelines for productivity and quality standards
• Basic keyboarding proficiency
• Must be able to operate computer and software systems in use at Advocate Aurora Health
• Able to operate a copy machine, facsimile machine, telephone/voicemail
• Ability to read, write, speak and understand English proficiently
• Ability to read and interpret documents such as explanation of benefits (EOB), operating instructions and procedure manuals
• Ability to communicate well with people to obtain basic information (via telephone or in person)

Preferred but not required knowledge of medical terminology, coding, terminology (CPT, ICD-10, HCPC) and insurance/reimbursement practices

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program