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Bilingual Receptionist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Rockville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.

Job Responsibility:

  • Greet and check in patients professionally in English and Spanish
  • Answer and route incoming calls
  • respond to general inquiries
  • Verify patient demographics, insurance, and consent forms
  • Schedule, confirm, and update appointments in Athena or other EMR systems
  • Collect copays and process basic payments as required
  • Maintain organized front-desk and waiting areas
  • Ensure confidentiality and compliance with HIPAA guidelines

Requirements:

  • High school diploma or equivalent required
  • 1+ year of receptionist or front-desk experience (healthcare preferred)
  • Bilingual: fluent in English and Spanish (verbal and written)
  • Experience with Athena (Athena One) or other EMR/EHR systems preferred
  • Strong customer service, communication, and multitasking skills
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 15, 2026

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