Bilingual customer service representative Job at Randstad (Calgary)

Bilingual customer service representative

Randstad

Location:
Canada , Calgary

Category:
Customer Service

Contract Type:
Not provided

Salary:

36000.00 - 39000.00 CAD / Year

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Job Description:

Are you a dynamic and customer-focused individual looking for a challenging new role in the telecommunications industry? We are seeking a dedicated and professional French/English Bilingual Customer Service Representative to join a leading company in downtown Calgary. As a Bilingual Customer Service Representative, you will be the first point of contact for clients, providing exceptional support and ensuring customer satisfaction. This is a 1-year contract position with the strong possibility of becoming a permanent role, offering you a fantastic opportunity to build a long-term career. In this Customer Service Representative role, you will be an integral part of a team that prides itself on a great company culture and core values. You will receive comprehensive training and ongoing mentorship to ensure your success. This hybrid role allows for a flexible work-life balance, with 2-3 days of remote work per week and all necessary equipment provided. Our client is a leader in the telecommunications industry, known for innovation and a commitment to service excellence. Availability required: Monday through Friday, shift may vary between hours of 8am and 6pm

Job Responsibility:

Provide superior customer service by identifying and assessing customer needs to achieve satisfaction
Build, manage, and maintain positive business relationships through open and interactive communication
Embrace and adapt to change in a fast-paced, performance-driven team environment
Offer technical support to customers, troubleshooting common issues and providing clear, effective solutions
Coordinate with appropriate internal teams to ensure the timely resolution of all customer issues
Accurately process customer orders based on specifications and terms (e.g., Enterprise or Government accounts)
Provide comprehensive post-sales support to maintain a high level of client satisfaction
Deal with conflict resolution with an emphasis on customer retention
As required, assist with on-site device deployment activities
Perform back-office administrative tasks, including scheduling, record keeping, and auditing program offerings and transactions for accuracy

Requirements:

Fluency in French and English
A high school diploma or equivalent
A minimum of 2 years of proven customer service experience, preferably in the telecommunications industry
Excellent written and verbal English communication skills
Strong problem-solving abilities and a proactive approach to challenges
A highly organized individual with the capacity to manage multiple tasks simultaneously
Solid computer skills

What we offer:

A 1-year contract with the potential for a permanent position
Hybrid work schedule offering a healthy work-life balance (2-3 days work from home)
All necessary work equipment provided
Two weeks of paid vacation time
A positive and supportive company culture with a strong emphasis on core values
A comprehensive onboarding and mentorship program designed to set you up for success
Opportunity to work with a leader in the telecommunications industry and grow your sales & marketing career

Additional Information:

Job Posted:
February 15, 2026

Expiration:
April 06, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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