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Bilingual Collector

bhsg.com Logo

Beacon Hill

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Location:
United States , Haslet, Fort Worth

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Category:

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Contract Type:
Contract work

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Salary:

21.00 - 25.00 USD / Hour

Job Description:

We are working on a Collections Specialist role who is fluent in Spanish (speaking, reading, and writing) to join our team. In this role, you will work with customers to resolve past-due accounts, offer payment solutions, and provide an exceptional customer experience. You will handle inbound and outbound calls, consult with customers on payment arrangements, and help reduce delinquency and losses. This is a contract role (12+ months), fully-onsite in Haslet, Fort Worth and will be from 8am-5pm.

Job Responsibility:

  • Collect delinquent payments from customers via phone, Quick Collect, and mail while adhering to regulatory requirements
  • Negotiate payment solutions for customers unable to make immediate payments
  • Provide superior customer service with professionalism and courtesy, ensuring a Customer One approach
  • Perform skip tracing to locate customers and collateral using authorized resources and vendors
  • Update customer demographic information and maintain accurate records
  • Present recommendations to management regarding uncollectible accounts
  • Offer feedback on processes and training materials to improve efficiency

Requirements:

  • Fluent in Spanish (speaking, reading, and writing) - required
  • 2+ year of experience in collections (1+ years of experience of skip training)
  • Strong problem-solving skills and ability to negotiate payment arrangements
  • Excellent communication and interpersonal skills
  • Ability to work onsite Monday-Friday and adapt to seasonal time changes
  • Self-motivated, team-oriented, and customer-focused

Additional Information:

Job Posted:
January 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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