Bilingual Call Center Representative Job at Robert Half (Silver Spring)

Bilingual customer service representative

Are you passionate about customer service and enjoy finding solutions to meet cl...

Location

Canada , Laval

Salary:

21.00 - 24.00 CAD / Hour

Randstad

Expiration Date

February 18, 2026

Requirements

Perfect bilingualism (French/English), spoken and written
Minimum of 2 years of experience in a similar role (customer service, technical support, telemarketing, dispatch, or appointment scheduling)
Previous call center experience required
Excellent communication skills, active listening, and strong interpersonal abilities
Proficiency with CRM tools and office software (Outlook, Excel, Word)
Autonomous, detail-oriented, and professional
Ability to work under pressure and manage multiple priorities efficiently
Team-oriented, motivated, and performance-driven

Job Responsibility

Answer inbound and outbound calls with professionalism and empathy
Provide technical support, including basic troubleshooting and escalating complex cases to the appropriate department
Ensure the efficient dispatching of service requests and technical interventions
Schedule and confirm client appointments while ensuring accurate follow-ups
Make outbound calls for client follow-ups, satisfaction surveys, or light telemarketing activities
Use CRM tools and digital platforms to manage and document all customer interactions
Meet and exceed established performance objectives (KPIs)

What we offer

Fast-growing company offering stability and career advancement opportunities
Comprehensive training provided upon hire
Friendly, inclusive, and supportive work environment
Competitive salary, social benefits, and employee recognition programs

Fulltime

!

Bilingual customer service representative

Are you passionate about customer service and enjoy finding solutions to meet cl...

Location

Canada , Longueuil

Salary:

21.00 - 24.00 CAD / Hour

Randstad

Expiration Date

February 18, 2026

Requirements

Perfect bilingualism (French/English), spoken and written, required to communicate with english-speaking clients and partners outside Quebec
Minimum of 2 years of experience in a similar role (customer service, technical support, telemarketing, dispatch, or appointment scheduling)
Previous call center experience required
Excellent communication skills, active listening, and strong interpersonal abilities
Proficiency with CRM tools and office software (Outlook, Excel, Word)
Autonomous, detail-oriented, and professional
Ability to work under pressure and manage multiple priorities efficiently
Team-oriented, motivated, and performance-driven

Job Responsibility

Answer inbound and outbound calls with professionalism and empathy
Provide technical support, including basic troubleshooting and escalating complex cases to the appropriate department
Ensure the efficient dispatching of service requests and technical interventions
Schedule and confirm client appointments while ensuring accurate follow-ups
Make outbound calls for client follow-ups, satisfaction surveys, or light telemarketing activities
Use CRM tools and digital platforms to manage and document all customer interactions
Meet and exceed established performance objectives (KPIs)

What we offer

Fast-growing company offering stability and career advancement opportunities
Comprehensive training provided upon hire
Friendly, inclusive, and supportive work environment
Competitive salary, social benefits, and employee recognition programs

Fulltime

!

Bilingual Customer Service Representative

Do you have a passion for customer service? Do you enjoy problem-solving? Are yo...

Location

Canada , Markham

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French (mandatory)
Minimum 2 years of experience in a call center environment OR a financial services company
Prior experience in financial customer service (preferred)
Exceptional problem-solving and communication skills
Experience with IVR systems an asset
Ability to work on multiple systems at one time
High attention to detail
Quiet office space free from distractions

Job Responsibility

Delivering top-tier customer service via phone
Responding to inbound customer inquiries
Conducting outbound calls for follow-up purposes
Assist customers with troubleshooting, promotions, and complaints
Guiding customers through the application process
Upholding company policies and standards

What we offer

Full-time hours between Monday and Friday
No weekends
Growing organization
Comprehensive training program
Supportive management team with an open-door policy
Collaborative and energetic team environment
Fully Remote
Equipment provided

Fulltime

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

Bilingual French customer service representative

Are you passionate about helping people? Do you enjoy speaking to customers and ...

Location

Canada , Mississauga

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 17, 2026

Requirements

Fluent in French and English
Minimum 1 year of call center experience
Self-motivated, quick learner, and tech-savvy

Job Responsibility

Receive inbound and outbound calls, handling up to 50 per day
Provide exceptional customer service in English and French via phone and email
Process orders and handle escalations and inquiries
Collaborate with healthcare professionals
Achieve key performance indicators and maintain exceptional service on all interactions

What we offer

No weekend or late evening work
Comprehensive training provided
Professional work environment
Opportunities for for contract extension
Competitive hourly wage of $25/hour
Accessible Mississauga location
On-site cafe subsidized pricing
On-site gym

Fulltime

!

Bilingual Customer Service Representative

Primarily responsible to collect monies on behalf of our clients while maintaini...

Location

United States , San Antonio

Salary:

Not provided

ChaseSource

Expiration Date

Until further notice

Requirements

Basic computer skills
Ability to compute basic math calculations
Ability to multi-task
Competitive
Resourceful
Goal Driven
Great Work Ethic
Team Player
Punctuality
Good Attendance

Job Responsibility

Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached
Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
Collect balance or set up an appropriate payment plan
Review accounts to identify adjustments, discrepancies and create a request for resolution
Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
All other duties as assigned

Fulltime

Customer Service Representative

We are seeking dependable and professional Customer Service Representatives to j...

Location

United States , Houston (West)

Salary:

15.00 USD / Hour

ChaseSource

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Previous call center, collections, or customer service experience preferred
Bilingual skills (English/Spanish) a plus but not required

Job Responsibility

Answer inbound calls and place outbound calls to assist customers with their accounts
Provide accurate information regarding balances, due dates, and payment options
Process payments over the phone and provide confirmation to customers
Document all customer interactions clearly and accurately in the system
Follow up with customers for additional information or clarification as needed
Handle escalated issues professionally and in accordance with company policies
Meet individual and team performance goals, including call handling and quality metrics
Maintain confidentiality and adhere to all compliance and privacy regulations

Fulltime

Customer Service Representative

In this role, you will provide a high level of customer service while generating...

Location

United States , Parsippany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 6 months call center experience or equivalent
Ability to provide high-quality customer service, resolving queries and complaints efficiently
Accurate and speedy data entry skills
Proficiency in email correspondence, ensuring prompt and detail oriented communication
Intermediate MS Word and Excel working knowledge
Bilingual Spanish is a PLUS

Job Responsibility

Scheduling patient appointments using a call script
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer returned inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Learn and understands basic industry knowledge
Collaborate with Clinical staff and hearing care professionals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Bilingual Call Center Representative

Robert Half

Location:
United States , Silver Spring

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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