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Bell Captain

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Pyramid Global Hospitality

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Location:
United States , Charlottesville

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a highly motivated individuals to join our Guest Services team as a Bell Captain. The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Bell Captain will supervise and direct the team in offering guests a warm welcome to our hotel, and the assistance with the unloading of guest’s luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Job Responsibility:

  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interacts with all guests. The Bell Captain will welcome each guest to our hotel
  • If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
  • You will be escorting and orienting the guest to the front desk for check-in
  • Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel
  • Train and mentor the team of bell attendants to provide exceptional customer service
  • Assist the management team in coordination of special events that will impact the arrival and departure of guests
  • You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
  • Assist lobby attendant in keeping entrance area clean and organized
  • "Be the difference" with all guest and employees and do more than just “the norm"

Requirements:

  • Previous experience as a hotel Bell Attendant or Supervisor is a plus
  • Hospitality industry experience is required
  • Ability to remain calm and provide direction at all times
  • Ability to solve problems when they arise
  • Ability to work in a team environment is a must
  • Pleasant and helpful personality
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
What we offer:
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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