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Responsible for transporting guests to and from the resort to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include driving guests to designate locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties and to accommodate guests during their stay in an attentive, courteous, and efficient manner.
Job Responsibility:
Transporting guests to and from the resort to local area attractions
Assisting the guest with recommendations for restaurants and tourist activities
Supporting with front desk operations
Driving guests to designate locations
Assisting guests with luggage
Maintaining vehicle cleanliness
Concierge duties
Accommodating guests during their stay in an attentive, courteous, and efficient manner
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance
Maintain high standards of personal appearance and grooming
Comply at all times standards and regulations to encourage safe and efficient hotel operations
Greet guests in a pleasant manner
Load and unload luggage carts
Escort guests to rooms
Check/store luggage for arrivals and departures with luggage tags
Deliver messages to meeting rooms
Deliver flowers and packages to guest rooms
Complete room changes
Maintain current listing of local and area attractions, special events and activities
Maintain list of local transportation guides, churches, sports arenas, etc
Assist housekeeping department with guest requests
Ensure lobby reader board is correct
Provide information, maps and directions as required
Open doors
Answer phones to assist guest service agents
Conduct house count by computer systems
Show guest rooms and suites as needed and emphasize company amenities
Requirements:
High School diploma or equivalent required and/or experience in a hotel or a related field preferred
Must have a valid driver's license for the applicable state
Minimum of one year driving experience
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure