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Bathroom Technical Support Advisor

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Office Angels

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Location:
United Kingdom , Chard

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year

Job Description:

As a Bathroom Technical Support Advisor, you'll be the go-to expert for customers and installers needing technical support with bathroom and wetroom products. You'll provide guidance on installation best practices, troubleshoot issues, and produce survey drawings to support successful project delivery.

Job Responsibility:

  • Responding to technical enquiries via phone and email, offering expert advice on installation and product use
  • Investigating and resolving customer complaints and queries within set timescales
  • Producing 2D and 3D survey drawings using CAD software
  • Advising on product specifications and compatibility, including replacement parts
  • Supporting warranty claims and processing replacements in line with company policies
  • Coordinating service calls with field engineers and liaising with customers
  • Recording product issues and tracking resolutions using EFACS software
  • Supporting the wider Customer Service team with technical knowledge and daily tasks

Requirements:

  • Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
  • Strong communication and customer service skills
  • Ability to read and interpret technical drawings and documents
  • IT proficiency and familiarity with CRM systems
  • A proactive, detail-oriented, and customer-focused approach

Nice to have:

CAD experience preferred (but not essential)

What we offer:
  • Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
  • Secure Your Future: Life Assurance and General Income Protection Insurance
  • Peace of Mind: Company Sick Pay and Eye Care Assistance
  • Cycle Friendly: Bike to Work Scheme
  • Festive Break: Christmas Shutdown
  • Recognition & Rewards: Long Service Awards and Company Events

Additional Information:

Job Posted:
September 24, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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