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Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values.
Job Responsibility:
Set up, stock, and maintain work areas
Input orders into cash register system and collect payment from customer
Prepare food and coffee beverages
Clean dishes, utensils, work areas, tables, and equipment
Maintain confidentiality of proprietary information and protect company assets
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others and support team to reach common goals.
Requirements:
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Set up, stock, and maintain work areas
Input orders into cash register system and collect payment from customer
Take orders, record in MICROS system and prepare food and coffee beverages
Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times
Bus coffee cart areas and tables
Clean dishes, utensils, work areas, tables and equipment throughout the day
Obtain change required for expected business level
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information and protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others and support team to reach common goals
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors.
What we offer:
Equal opportunity employer
Access to opportunity
Valued and celebrated unique backgrounds
Non-discrimination on any protected basis, including disability and veteran status
Be part of a global brand leader in luxury hospitality
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