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Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 55 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by the signature St. Regis Butler Service.
Job Responsibility:
Complete opening and closing duties
Set up, stock, and maintain work areas
Input orders into cash register system and collect payment
Take orders, record in MICROS system and prepare food and coffee beverages
Ensure appliances are turned on/off appropriately
Bus coffee cart areas and tables
Clean dishes, utensils, work areas, tables and equipment
Obtain change required for expected business level
Count bank at end of shift, complete cashier reports, resolve discrepancies, drop off receipts, and secure bank
Follow company and safety policies
Report accidents and unsafe conditions
Maintain professional appearance and confidentiality
Welcome and acknowledge guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear and professional language
Develop positive working relationships
Support team goals
Ensure adherence to quality standards
Read and visually verify information
Visually inspect tools and equipment
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull, and place objects up to 25 lbs
Grasp, turn, and manipulate objects
Move through narrow, confined, or elevated spaces
Move up and down stairs/ramps
Reach overhead and below knees, bend, twist, pull, and stoop
Perform other duties as requested
Set up, stock, and maintain work areas
Input orders and collect payment
Take orders and prepare food and beverages
Bus and wipe down coffee cart areas and tables
Brew coffees to standards
Wash dishes and utensils
Obtain assigned bank and ensure accuracy
Transport bank following security
Process all payment methods
Follow audit and cash handling procedures
Count bank, complete reports, resolve discrepancies
Record transaction in MICROS
Set up and organize cashier workstation
Maintain workstation cleanliness
Requirements:
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Set up, stock, and maintain work areas
Input orders into cash register system and collect payment from customer
Take orders, record in MICROS system and prepare food and coffee beverages
Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times
Bus coffee cart areas and tables
Clean dishes, utensils, work areas, tables and equipment throughout the day
Obtain change required for expected business level
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others, and support team to reach common goals
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors
Set up, stock, and maintain work areas
Input orders into cash register system and collect payment from customer
Take orders and prepare food and coffee beverages for customers
Bus and wipe down coffee cart areas and tables as customers leave seating area
Brew coffees, following standards to ensure freshness
Wash all coffee and beverage dishes and serving utensils as needed
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times
Transport bank to/from assigned workstation, following security procedures
Process all payment methods in accordance with Accounting procedures and policies
Follow property control audit standards and cash handling procedures (e.g., blind drops)
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
Record transaction in MICROS system at time of order
Set up and organize cashier workstation with designated supplies, forms, and resource materials
and maintain cleanliness of workstation at all times
Education: High school diploma or G.E.D. equivalent
Related Work Experience: 1 year related work experience