Banquet Concierge Job at Marriott Bonvoy (Charlotte)

Banquets & Conferences Concierge

The Banquets & Conferences Concierge at The Ritz-Carlton Dallas ensures the deli...

Location

United States , Dallas

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Meet group coordinator/host(ess) prior to functions
Read and analyze banquet event order
Respond to and fulfill special banquet event arrangements
Follow up on special arrangements to ensure compliance
Follow company and safety policies
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Develop and maintain positive working relationships

What we offer

Chance to be proud of the work you do
Opportunity to work with a global team
Empowerment to be creative, thoughtful, and compassionate
Learning and exemplifying The Ritz-Carlton Gold Standards

Fulltime

Banquet Manager

Two brands, one workplace full of event energy: At the Sheraton & Marriott Frank...

Location

Germany , Frankfurt

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Completed vocational training/degree in hospitality/events
Several years’ experience ideally with leadership responsibility in banquet or event management
In-depth OPERA knowledge (crucial)
Proficient with MS Office and relevant event/POS systems
Proven experience delivering large-scale events (800+ pax)
Strong leadership, decision-making, and problem-solving skills - even under pressure
Solid knowledge of banquet & service standards, room/table setups, food & wine pairings, and upselling
Excellent communication skills in German and English
Polished, professional demeanour
Highly organized, detail-oriented, resilient, and flexible (evenings, weekends, holidays)

Job Responsibility

Own end-to-end banquet & event operations across all function spaces - including set-up/strike per standards, flawless BEO execution, and hands-on presence during service
Guest satisfaction & host leadership: Primary on-site contact for planners
proactively collect feedback, resolve complaints with thorough follow-up
drive continuous service improvement
Financials & planning: Build shift plans based on forecast and standards
control all banquet costs (beverage, labor, equipment, externals), ensure asset protection and reporting
Quality, hygiene & safety: Ensure cleanliness, HACCP/HS compliance, and adherence to legal requirements
maintain equipment and inventories
Lead & develop the team: Manage both the Banquet department and our Banquet Reception (Meeting Concierge team) - approx. 18 team members in total
set goals, run briefings & monthly meetings

What we offer

Personalised onboarding program
Staff accommodation subject to availability
A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise
Wide range of internal & external training opportunities
Individual development plans
Excellent career prospects
Transfer options to our sister hotels
Numerous employee events and team-building activities
Holiday and Christmas bonuses
Discounted parking

Fulltime

New

Core Agent

The Core Agent answers and directs phone calls, creates restaurant and spa reser...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
High level of professionalism
Previous experience in Guest Services roles and employment experience within a luxury Hotels is considered an asset
Strong communication skills

Job Responsibility

Answers and directs phone calls
Creates restaurant and spa reservations
Pages, radio requests and faxes
Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking
Answers phone inquiries
Handles all guest interactions and reservations
Accommodates special requests
Resolves customer complaints
Assists customers with inquiries
Utilizes and ensures proper working condition of telephone, computer, internet, and facsimile systems

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Concierge Supervisor

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian ba...

Location

Canada , Toronto

Salary:

30.00 CAD / Hour

Canteen

Expiration Date

Until further notice

Requirements

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred
Proficiency in Microsoft Office required
EMS is an asset
Professional telephone and email etiquette required
Attention to detail and organizational skills while working effectively at a fast pace
Ability to work both independently and as a team member
Effective and timely communication with both guests and internal stakeholders
Maintain a professional appearance and demeanor at all times
Displays strong critical thinking and problem-solving skills
Strong emphasis on exceptional customer service

Job Responsibility

Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions
Anticipate operational challenges and implement high-level solutions for seamless service
Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle
Ensure prompt, professional responses to all inquiries, reflecting 5-star standards
Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns
Strategically develop weekly schedules for optimal staffing
Provide expert coverage for breaks and vacations, ensuring uninterrupted service
Spearhead the evolution of concierge training programs and personnel development
Oversee high-volume administrative projects, maintaining rigorous detail and accountability
Monitor concierge metrics and facilitate the attainment of operational and strategic goals

What we offer

Health, vision, and dental care coverage for eligible associates
Mental Health and Well-Being initiative
Employment Assistance Program which provides access to 24/7 support, resources, and information
Learning and career opportunities

Fulltime

New

Event Concierge

Event Concierge position at The Ritz-Carlton Key Biscayne Miami. The role involv...

Location

United States , Key Biscayne Miami

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to read and analyze banquet event orders
Ability to respond to and fulfill special banquet event arrangements
Ability to follow all company and safety policies
Ability to report accidents and unsafe conditions
Ability to complete safety training
Ability to maintain professional uniform and appearance

Job Responsibility

Meet group coordinator/host(ess) prior to functions and make introductions
Ensure all arrangements are agreeable
Read and analyze banquet event order to gather guest information
Determine proper set up, timeline, specific guest needs, buffets, action stations
Respond to and try to fulfill any special banquet event arrangements
Follow up on special banquet event arrangements to ensure compliance
Welcome and acknowledge all guests according to company standards
Thank guests with genuine appreciation
Perform other reasonable job duties as requested by Supervisors

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to learn and exemplify Gold Standards (Employee Promise, Credo, Service Values)
Join a portfolio of brands with Marriott International
Do your best work
Begin your purpose
Belong to an amazing global team
Become the best version of you

Fulltime

Event Concierge

Meet group coordinator/host(ess) prior to functions, make introductions, and ens...

Location

United States , San Antonio

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable
Read and analyze banquet event order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc
Respond to and try to fulfill any special banquet event arrangements
Follow up on special banquet event arrangements to ensure compliance
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets

What we offer

Training
Development
Recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being
True camaraderie with a diverse group of co-workers
Being part of a community

Fulltime

New

Swedish Language Expert & Complaints Associate

Are you fluent in Swedish? Would you like to fire up your career by working as a...

Location

Greece , Athens

Salary:

1450.00 EUR / Month

Randstad

Expiration Date

December 30, 2026

Requirements

Eligible to work in Greece
An exceptional level in the Swedish Language
Advanced English skills
Excellent verbal & written communication skills
PC literacy

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer inquiries regarding customer suggestions
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication
Promote additional features relevant to the client’s new services & training material
Verify and correct machine-generated translations of answers to customer queries
Understand and translate the meaning and tone of written words from one language to another
Recognize and provide feedback on issues found in the email

Fulltime

New

Romanian speaking travel agent

Are you fluent in Romanian? Would you like to fire-up your career by working as ...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
Ability to identify customer needs and resolve issues
Results-oriented, highly organized
An exceptional level in the Romanian language
Advanced English skills
PC literacy

Job Responsibility

Manage incoming requests & ensure an utmost customer satisfaction
Resolve customer inquiries regarding guest’s booking
Provide accurate, valid & complete information by using the right methods/tools
Build sustainable relationships of trust through open & interactive communication

Banquet Concierge

Marriott Bonvoy

Location:
United States , Charlotte

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2025

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Job Description:

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