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As part of the Banking Operations group you will be part of a team of motivated professionals with the objective to ensure and lead initiatives within operational readiness, governance and improvements. You will foster synergies and collaboration throughout the company while driving initiatives that improve quality and efficiency.
Job Responsibility:
Oversee readiness, governance, and process improvements across Banking Operations
Drive and support governance activities by monitoring adherence to processes, regulatory requirements, and risk controls
Work closely with Banking Operations leadership to define and track key metrics and OKRs that shape operational success
Carry the voice of the customer in collaboration with others, initiate and implement actions in order to improve the quality of services delivered to our customers
Help the operational teams with the analysis of incidents, and implement workarounds to effectively manage any current and future risks
Partner with cross-functional stakeholders (Product, Compliance, Outsourcing Partners, etc) to ensure smooth execution and alignment of operational initiatives
Continuously identify opportunities to streamline processes, standardize workflows, and drive automation initiatives
Requirements:
Experience in banking operations, service delivery, or a related function with exposure to governance, risk, and readiness
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
A professional banking education/background or a degree in Finance, Economics, Business Management, a related field or comparable working experience
The ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture
A strong analytical mindset (SQL experience is a plus) and ability to independently leverage data for prioritisation and decision making
Excellent written and verbal communication skills in English and any other European language is a bonus
What we offer:
Accelerate your career growth by joining one of Europe’s most talked about disruptors
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
Additional day of annual leave for each year of service
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
A relocation package with visa support for those who need it