Banking Operation Analyst - Claims

• Managing end-to-end processes specific to the core tasks, including compliance, improvements, internal documentation
• Support activities linked to defined processes within Banking Operations including regulatory requirements, and risk controls including support incoming legal requests
• Coordinating with other operational teams and internal stakeholders, in order to align and set-up cross-team processes as well as improve the quality of services delivered to our customers
• Participating in training preparation and delivery for our external partners
• Maintaining internal documentation and ensuring they are up to date in order to stay compliant and minimise risk of audit findings
• Handle insolvency and edge cases, where the Analyst is required to have a deep understanding of the legal implications and compliance the bank is subjected to
• Support operational teams with the analysis of incidents, and suggest actionable workarounds to effectively manage any current and future risks
• Provide feedback and opportunities to teams in order to streamline processes and standardise workflows

• Experience in banking operations, service delivery and project coordination roles
• Structured way of working and experience in handling complex tasks efficiently
• Professional banking education/background or a degree in Finance, Economics, Business Management, Mathematics, a related field or comparable working experience
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture
• Analytical mindset (SQL experience is a plus) and ability to independently leverage data for prioritisation and decision making
• Fluent in written and verbal communication skills in both French and English
• Confident while communicating with stakeholders and possess the ability to work across teams and shape collaborative decisions

Any other European language is a bonus

• Accelerate your career growth
• Competitive personal development budget
• Work from home budget
• Discounts to fitness & wellness memberships, language apps and public transportation
• Premium subscription on your personal N26 bank account
• Subscriptions for friends and family members
• Vacation days vary depending on your location of work
• Additional day of annual leave for each year of service
• A high degree of autonomy and access to cutting edge technologies
• A relocation package with visa support for those who need it