Backup Support Specialist Job at Helpware

IT Support Specialist

We are seeking a skilled and proactive IT Support Specialist to join our client’...

Location

United States , Houston

Salary:

Not provided

ChaseSource

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred
Minimum 2 years of experience in a desktop support or IT helpdesk role
Strong knowledge of computer hardware, operating systems, and software applications
Excellent troubleshooting and problem-solving skills
Familiarity with remote access systems, voice networks, and basic server support
Excellent interpersonal, verbal, and written communication skills
Highly organized, self-motivated, and able to manage multiple tasks in a fast-paced environment
Willingness to learn scripting and automation tools (e.g., PowerShell, Python)
Team player with a proactive approach to continuous learning and support
Valid driver’s license and ability to travel between offices as needed

Job Responsibility

Provide prompt, professional technical support to end users across Houston, Cy-Fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other office locations
Set up new employees with computers, phones, applications, and access credentials
Troubleshoot and resolve hardware, software, printer, and connectivity issues
Install and upgrade desktop operating systems and business-critical applications
Maintain, re-image, refresh, and securely wipe company laptops and desktops
Support and escalate maintenance of network printers and peripherals
Resolve issues related to firm-specific and mission-critical applications
Maintain the firm’s IT security posture, following established protocols
Document IT processes and maintain up-to-date records
Act as a backup for mailroom operations, including mail processing and delivery

Fulltime

Sales Support Specialist

The Sales Support Specialist supports the revenue-generating efforts of the inte...

Location

United States

Salary:

Not provided

EarthSoft

Expiration Date

Until further notice

Requirements

Clearly and concisely express ideas both in writing and verbally
Ensure written materials are appropriately edited
Use appropriate language in all communications, ensuring clarity, calmness, and professionalism
Effectively communicate with internal and external channels, using web and online communication tools optimally
Research necessary information to complete tasks, document and distribute deliverables
Accept constructive feedback
Direct communication to relevant personnel, including those impacted by the communication
Ensure important or urgent messages are received and understood through multiple channels
Take independent action to use resources for task completion
Work independently on tasks, seeking necessary training and consultations proactively

Job Responsibility

Prepare, deliver and record keep Software, Services, and Training Price Quotations
As needed, coordinate and assist in the preparation and submission of Request for Proposals and Requests for Information
Assist in the querying and maintenance of CRM records (accounts, contacts, opportunities, and quotes)
Prepare and deliver department reports as needed for the biweekly department report and provide backup to Sales Support Manager for Sales Forecast reporting activities
Coordinate and execute price list, sales templates, and document updates
Monitor and manage the sales@earthsoft.com alias and redirect inquires to the appropriate team member or department
Set quotation preparation priorities and escalate issues in a timely manner
Provide backup to Sales Proposal Specialist duties when applicable
Provide CRM assistance and guidance as needed to Sales and Account Management Departments
Coordinate the preparation, delivery, execution, and record keeping of Sales and Account Management agreements (EULA and Business Partner Program (BPP))

What we offer

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Storage Backup Zerto Specialist

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering (or Equivalent)
Minimum 6-7 years of experience in Storage & Backup administration support
Strong knowledge & relevant certification on the latest track like Zerto/Vault, Commvault
Knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
Flexible to work in 24X7 support environment
ITIL certification is an added advantage

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Product Support Specialist

In this role, you will be responsible for providing top-notch support to our cus...

Location

United States , West Long Branch

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Solid understanding and practical experience with Cisco Technologies
Proficiency in Citrix Technologies
Demonstrable expertise in Cloud Technologies
In-depth knowledge of Computer Hardware
Familiarity with Dell Technologies
Proficiency in using About Time software
Excellent knowledge and experience in Active Directory
Proficient in Backup Technologies
Strong written and verbal communication skills

Job Responsibility

Handle technical support tickets, with a focus on product-related concerns
Deliver high-quality product support to customers, addressing inquiries related to our platform
Utilize SQL queries to delve into customer data and investigate issues
Aid customers in understanding product features, best practices, and technical configurations
Collaborate with the development team to identify, escalate, and rectify software bugs
Work hand-in-hand with product managers, engineers, and customers to elevate the user experience
Develop and upkeep support documentation to streamline troubleshooting processes
Contribute to improving the platform by providing valuable feedback from customers

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Product Support Specialist

Exciting opportunity for a Product Support Specialist in the Internet Service Pr...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Cisco Technologies for network management and troubleshooting
Demonstrated expertise in Citrix Technologies for effective deployment and support
Familiarity with Cloud Technologies for managing and supporting cloud-based products
Strong understanding of Computer Hardware for diagnosing and resolving hardware-related issues
Experience with Dell Technologies for hardware and software support
Knowledge of About Time software for efficient time and project management
Proficiency in Active Directory for user and resource management
Experience with Backup Technologies for data protection and recovery
Excellent Communication skills for effective collaboration and customer support

Job Responsibility

Implement and manage a comprehensive strategy to unify customer interactions across various platforms
Collaborate with customer service, marketing, technology, and sales teams to ensure omnichannel strategy aligns with organizational objectives
Utilize data analytics to monitor customer behavior and feedback
Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows
Advocate for a customer-first approach
Streamline internal workflows, systems, and processes
Oversee budget and resources for omnichannel operations
Provide guidance and mentorship to team members

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Product Support Specialist

We are looking for a dedicated Product Support Specialist to join our team in Mi...

Location

United States , Midlothian

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in IT consulting or leadership roles within technology
advanced knowledge of Microsoft Office 365 applications, including SharePoint, Teams, and Exchange
familiarity with Power BI for data visualization and report creation
strong understanding of cybersecurity principles and IT compliance standards
ability to manage multiple projects and prioritize tasks effectively
excellent communication skills, with the ability to engage both technical and non-technical stakeholders
general knowledge of basic network troubleshooting procedures
experience documenting processes and systems for organizational use.

Job Responsibility

Manage and maintain IT inventory across multiple business locations
develop and present proposals for new IT equipment, such as servers, printers, and computers
evaluate IT investments to align with organizational needs and strategic objectives
monitor and ensure reliability of backup systems and disaster recovery processes
conduct regular testing of business continuity plans to minimize risks
implement and enforce cybersecurity measures, including firewalls, antivirus software, and data backup systems
oversee the management of enterprise systems and reporting platforms, ensuring their optimal functionality
create and automate business reports using tools like Power BI, streamlining data processes
provide technical training and support to employees, bridging gaps in understanding
collaborate with stakeholders to translate technical concepts into actionable strategies.

What we offer

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
access to top jobs, competitive compensation and benefits
free online training.

Fulltime

Storage And Backup Specialist

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of at least 2 of the storage skills Storage, SAN, Compute, Java
Adequate knowledge on HPE storage (Alletra MP, Nimble, 3PAR, Primera, MSA)
Firmware and management experience on above Storage & Servers
Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Troubleshooting performance related issues on HW and Operating system
Should be ready to work in 24x7 rotational shifts and on weekends
Good written and verbal communication skills (Mandatory)
Zeal for going the extra mile to solve customer issues

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...

Location

United Arab Emirates , Dubai

Salary:

Not provided

ADB Safegate

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Proven experience in IT support or IT operations roles
Familiarity with IT service management tools and processes (e.g., ITIL framework)
Hands-on experience with troubleshooting hardware, software, and network issues
Proficiency with operating systems (Windows, Linux, macOS) and common office applications
Knowledge of network protocols, cloud services, and virtualization technologies
Basic understanding of cybersecurity principles and practices
Fluency in English required
Ability to work independently and collaboratively in a fast-paced environment
Strong customer service orientation and interpersonal skills

Job Responsibility

Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
Respond to and resolve incidents and service requests in a timely and efficient manner
Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
Monitor IT systems and applications to ensure performance and availability
Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
Identify and address potential system vulnerabilities and inefficiencies
Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
Ensure adherence to service level agreements (SLAs) and organizational standards
Contribute to the development and maintenance of IT support documentation and knowledge bases
Analyze recurring issues and recommend process improvements to enhance IT service delivery

What we offer

A dynamic and challenging environment that encourages growth and learning
Opportunities to shape the future of our industry and make a significant impact on our company's business
A collaborative culture that values innovation, integrity, and inclusivity
Competitive compensation packages, including health benefits etc.

Backup Support Specialist

Helpware

Location:
Ukraine

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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Job Posted:
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