B2B Customer Success Representative Job at Whitecollars (Cairo)

Vp, Customer Success

The VP of Customer Success will set the vision and lead the charge on customer v...

Location

United States , New York

Salary:

235000.00 - 275000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

Proven experience scaling high-impact customer success teams in a fast-growing B2B business, driving results at meaningful scale
Data driven, inspirational leadership - you can navigate complex conversations and influence across teams, partners, and customers
Builder of trusted, long-term relationships that turn great experiences into loyalty, advocacy, and growth
Fluent in customer success metrics and outcomes, using insight to drive action and deliver measurable business impact
Thrives in fast-moving environments, operating with ownership, agility, and focus

Job Responsibility

Define and execute a scalable Customer Success vision that embeds with CLEAR’s business objectives
Partner cross functionally to define customer strategies that increase product adoption and usage
Represent voice-of-customer insights, influence product roadmap prioritization, and drive adoption of new features and functionality
Drive initiatives that strengthen customer relationships into enduring advocacy and partnership opportunities
Lead and a high-performing team through example, driving a culture of accountability, growth, and customer-centricity

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM), you’ll own relationships across ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

3-5 years of Industry experience or B2B SaaS experience, ideally in an early-stage high growth organization, personally working with a book of business of 40-100 accounts
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Stakeholder alignment: Ability to assess customers' organizational structure to drive value
Self-motivated: Provide proactive outreach and service to assigned book of business
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey

Job Responsibility

Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor
Drive customer results through proactive engagement and success planning
Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey
Travel to our Multi-Shop Organization (MSO) customers, as needed
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Proactively identify and mitigate churn, seeking assistance internally as needed
Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

Customer Success Manager

Are you an experienced sales leader with a passion for delivering exceptional cu...

Location

United Kingdom , Brighton

Salary:

32000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven track record in B2B sales management, ideally in a retail or product-focused environment
Strong communication skills with a relationship-building mindset
Experience leading teams and driving performance
Analytical and strategic thinker with a proactive approach to challenges
Committed to delivering excellent service and maintaining high standards

Job Responsibility

Drive B2B sales performance through effective strategy, planning, and team leadership
Oversee the order pipeline and email workflows to ensure seamless operations across all sales channels
Monitor service trends, gather insights, and collaborate with teams to improve the customer experience
Work closely with marketing and other departments to align efforts and maximise return on investment
Review client accounts to identify growth opportunities and boost overall spend
Handle complaints with professionalism, logging trends and feeding insights into continuous improvement
Lead, mentor, and support your team with regular training, reviews, and performance monitoring
Meet with trade clients to strengthen relationships and promote the product range
Attend trade shows and events as a key representative of the business

What we offer

Bonus Opportunity
Join a supportive, passionate team that values collaboration and innovation
Work in a vibrant and welcoming office environment
Be part of a respected brand making a real impact in the lives of its customers
Grow your career in a company that champions development and forward-thinking

Fulltime

Sr. Customer Success Manager - SaaS

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic...

Location

United States , Austin

Salary:

Not provided

ShipperHQ

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
Experience managing enterprise or strategic accounts with multiple stakeholders
Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
Proven ability to own and grow recurring revenue through renewals and upsells
Strong business acumen with experience tracking and communicating KPIs
Exceptional communication skills (written, verbal, presentation)
Highly organized, proactive, and detail-oriented
Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment

Job Responsibility

Own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions
Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations
Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI
Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment
Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling
Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes
Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention

What we offer

22 days of PTO plus public holidays
401k Match
Medical, Dental, and Vision Insurance

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

B2B Sales Representative

Hunt for new accounts, which are not presently active clients of KnowBe4. Focus ...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Proven track record in sales
1-3 years selling software to Small Medium Enterprise a plus
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce and Gmail
Network or Security Plus preferred
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter
Strong collaborative and teamwork skills
Must be able to work with minimum supervision

Job Responsibility

Promote and sell KnowBe4’s range of products and services
Identify and close net new customers in the assigned territory
Build and maintain pipeline of potential customers by developing and managing relationships with prospects
Forecast new business prospects that result in successful client relationships and sales
Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
Achieve or exceed monthly quotas and/or targets
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
Follow up on marketing leads to generate new sales opportunities and pipeline
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Inside Sales Representative

Datablaze offers a complete end-to-end solution for SIM management, asset tracki...

Location

Salary:

Not provided

Datablaze

Expiration Date

Until further notice

Requirements

Successful B2B sales experience
Strong and professional verbal, written, and presentation skills
Availability to attend and present at trade shows, as needed
Documented success achieving assigned quotas
Strong technology knowledge base

Job Responsibility

Remain highly organized and adapt to changing operational business needs with a focus on maintaining client databases (Excel/Hubspot)
Work as a team – with vendors, sales staff, operations team, and clients
Actively engage in sales & client meetings
Develop and maintain a high level of knowledge about our products and services, with the ability to showcase our evolving platform via web demonstrations
Achieve sales objectives through sales of products and services to new customers
Identify sales opportunities through lead follow-up, networking, and building relationships with potential and current customers
Make recommendations to prospective customers that align their business needs with our technology solutions and services

What we offer

Casual Dress Code
Stocked Break Room
Company Events and Company Happy Hours
Dental insurance
Health insurance
Paid time off
Vision insurance
Bonus opportunities

Fulltime

B2B Customer Success Representative

Whitecollars

Location:
Egypt , Cairo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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