AYS Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Hyderabad

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Responsibility:

Manages day-to-day operations
Develops specific goals and plans
Handles complaints, settles disputes, and resolves grievances
Implements the customer recognition/service program
Tracks all guest issues from various sources
Ensures guest requests/issues are logged
Oversees the financial aspects of the department
Provides services that are above and beyond for customer satisfaction
Improves service by communicating and assisting individuals
Identifies trends in guest issues for resolution
Schedules and supervise staff
Supervises AYS agents and runners
Coordinates the process of receiving and resolving guest issues
Utilizes interpersonal and communication skills to lead
Encourages and builds mutual trust
Serves as a role model
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Assists in the developmental needs of others
Assists in recruitment, hiring, training, and orientation
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluates results
Informs and/or updates the executives, the peers and the subordinates
Ensures that all department equipment is in proper working condition
Performs departmental administrative duties
Addresses complaints and serves as Manager on Duty
Attends meetings

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Empowering guests to regain control and enhance their well-being
Passionate and engaged associates
Embrace own well-being practices
Optimistic
Adventurous

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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AYS Manager