Ays Manager & Front Office Trainer, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for the successful functioning of the department handling in-house and outside telephone calls, guest requests, and room service orders. Ensures a high level of customer satisfaction and efficient team operations while overseeing departmental financials.

Job Responsibility:

Manages day-to-day operations
develops specific goals and plans to prioritize, organize, and accomplish work
handles complaints and resolves disputes
tracks guest issues and reports results
ensures guest requests/issues are logged
oversees department finances including purchasing and payment of invoices
provides exceptional customer service for satisfaction and retention
trains, schedules, and supervises staff
coordinates receiving and resolving guest requests and issues
assists in recruitment, hiring, and training of personnel
addresses complaints and serves as Manager on Duty as needed
attends meetings and provides updates to team.

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

What we offer:

Opportunities for training and development
recognition programs
being part of a global team
holistic well-being focus
equal opportunity work environment
diverse and inclusive culture.

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ays Manager & Front Office Trainer