Ays Assistant, Marriott Bonvoy

Marriott Bonvoy

Location:
Fiji, Momi Bay

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Marriott Hotels are committed to providing exceptional hospitality by promoting genuine service and fostering a welcoming environment for both guests and employees. The AYS Assistant role includes processing guest calls, requests, and ensuring high-quality experiences while adhering to company policies and maintaining professionalism.

Job Responsibility:

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Assist guests in accessing the internet and contact customer support lines when needed
Follow up with guests to ensure their requests or problems have been resolved
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships with colleagues
Stand, sit, or walk for extended periods of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Requirements:

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information
Protect company assets
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Enter and locate information using computers and/or POS systems.

Nice to have:

Previous experience in a related role
High school diploma or G.E.D. equivalent.

What we offer:

Equal opportunity employer
Access to opportunities for training and development
Holistic well-being programs
Membership in a diverse global team
Innovative work environment.

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Ays Assistant