AYS Assistant Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Penang

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Verifies guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Verifies guest and employee satisfaction and maximizes the financial performance of the department
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Verifies compliance with all Front Office policies, standards and procedures

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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AYS Assistant Manager