Ays Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Qatar, Doha

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The AYS Agent position serves as a central point of contact for guests, handling inquiries, requests, and concerns with professionalism while adhering to company standards and delivering a meaningful guest experience.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
operate telephone switchboard
process guest requests for wake-up calls
connect and direct calls to the appropriate extension
receive, record, and relay messages accurately
log all guest requests or issues into a computer
contact appropriate individual or department such as Bellperson or Housekeeping
follow up with guests to ensure their requests are resolved
provide information to guests about room features, property amenities, and local areas of interest
process room service orders and record transactions in the point-of-sale system
assist guests with accessing internet and guestroom entertainment
comply with quality assurance expectations and standards
perform reasonable job duties as requested by supervisors.

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
none indicated for license or certification
ability to read and visually verify information in a variety of formats
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
speak with others using clear and professional language
develop and maintain positive working relationships
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
assist individuals with disabilities
thank guests with genuine appreciation.

What we offer:

Being part of the Sheraton global community
opportunity to create and connect
fostering a sense of belonging
engaging experiences
thoughtful service
dedication to being an equal opportunity employer.

Additional Information:

Job Posted:
October 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ays Agent