Ays Agent / Telephone Operator, Marriott Bonvoy

Marriott Bonvoy

Location:
Egypt, Cairo

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The AYS Agent / Telephone Operator will respond to guest inquiries, requests, or concerns via various communication channels. The role includes providing information about room and local amenities, assisting with requests like wake-up calls and room service, and maintaining guest satisfaction through follow-ups. The role requires adherence to company policies while maintaining professionalism and teamwork.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension
receive, record, and relay messages accurately
log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
provide information to guests about room features, property amenities, and local areas of interest
process room service orders, answer questions on menu selection, and record transactions in point-of-sale system
assist guests with accessing internet and guestroom entertainment
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information and protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs and thank guests with genuine appreciation
speak with others using clear and professional language and answer telephones using appropriate etiquette
develop and maintain positive working relationships with others and support team to reach common goals
comply with quality assurance expectations and standards
read and visually verify information in a variety of formats
stand, sit, or walk for an extended period of time or for an entire work shift
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience

What we offer:

Equal opportunity employer
access to opportunity
value and celebrate unique backgrounds
non-discrimination on any protected basis

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Ays Agent / Telephone Operator