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Axway B2B Senior Software Engineer

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Sopra Steria

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Location:
India , Noida

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role requires ability to engage with Client directly and to work in a team with a greater level of independence and ownership. Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability. The other details e.g. Technical, Process etc. are given below.

Job Responsibility:

  • Engage with Client directly and to work in a team with a greater level of independence and ownership
  • Work on L2/L3 support having good analytical and diagnostic and RCA ability
  • Handle production applications patching and upgrade
  • Monitor service interruption alerts and troubleshoot them as per SLA
  • Address live issues and resolve them within pre-defined SLAs with improved productivity and quality
  • Prioritize the tasks and allocate within the team members

Requirements:

  • Unix – Good knowledge on Unix OS and its commands along with scripting skills
  • Linux – knowledge of Linux commands
  • SQL- Good knowledge of SQL and Database concepts
  • Putty, Toad
  • Basic networking concepts. Protocols – FTP, sFTP, TCP/IP etc is desirable
  • Candidates having working Knowledge on Axway Track & Trace product will get preference. However, working experience on any Track & Trace product in the Serialization area like Tracelink etc can also be considered
  • Prior experience in handling production applications patching and upgrade experience is must
  • Understanding of healthcare domain and global serialization regulations and experience installing, configuring, deploying, documenting, and testing system to meet specific business requirements is must
  • Knowledge of global pharma industry standards/guidelines to enable serialization for manufacturing, logistics like Rule, GCP, Serialization Profile, GTIN and its Range setup, etc., Hands on configuration to realize business requirements is must
  • Familiarity with database management systems, data analysis tools, and IT systems used in supply chain management in healthcare domain is desirable
  • Familiarity to prepare project documentation, including Work instruction, process maps, and training materials is desirable
  • Strong communication and client interfacing skills
  • Should be able to coordinate with Multiple Onshore and Offshore teams during day to day activities and maintenances
  • Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis
  • Quick learner with an ability to acquire new skills in short time
  • Flexible to work with and good team player
  • Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
  • Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability
  • Application patching and upgrade experience
  • Monitoring service interruption alerts and troubleshooting them as per SLA
  • Addressing live issues and resolving them within pre-defined SLAs with improved productivity and quality
  • Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc
  • Should be good in prioritizing the tasks and allocating within the team members
  • B.Tech [Computer Science] or B.E.[Computer Science] or M.C.A.

Nice to have:

  • Familiarity with database management systems, data analysis tools, and IT systems used in supply chain management in healthcare domain
  • Familiarity to prepare project documentation, including Work instruction, process maps, and training materials
What we offer:
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities

Additional Information:

Job Posted:
March 29, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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