CrawlJobs Logo

AWS Connect Engineer

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

55000.00 - 60000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

As an AWS Connect Engineer you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, passion, and excellence within your team and across the business. We’re looking for someone with deep experience in AWS Connect to design, implement, and maintain our cloud-based contact centre solutions using Amazon Connect across our client base.

Job Responsibility:

  • Taking a bold approach to Build, Configure and Maintain complex contact centre solutions leveraging Amazon Connect and AWS Services
  • Collaborate with stakeholders: Understand business needs and implement solutions within Amazon Connect.
  • Define technical project requirements: Collaborate with team members and stakeholders across the business.
  • Preparation and Administering: Prepare, update, and manage technical and business documentation.
  • Building Relationships: Establish and maintain professional trusting relationships with clients, while effectively managing technical project materials.

Requirements:

  • Proven experience of Amazon Connect (Flows, Routing Profiles, Queues, Contact Profiles etc)
  • Strong knowledge in AWS Services such as Lambda, S3, Lex and Cloudwatch
  • Identify and resolve problems related to Connect functionality and third-party integrations
  • Demonstrate a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
  • Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators.
  • Strong personal workload management and organisational skills.
  • Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals.

Nice to have:

  • Contact Centre Experience
  • AWS Certified Cloud Practitioner or Amazon Connect Communications Specialist certification
  • Proficiency in at least one programming language (Python, JavaScript, or Java preferred)
  • Previous experience with Zendesk

Additional Information:

Job Posted:
February 07, 2026

Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for AWS Connect Engineer

Senior AWS Connect Engineer

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Engineer ...
Location
Location
United States
Salary
Salary:
70.00 - 90.00 USD / Hour
clearbridgetech.com Logo
ClearBridge Technology Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of overall experience
  • Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect
  • Experience developing and maintaining infrastructure as code (IaC) using Terraform for automated cloud resource provisioning
  • Experience building, deploying and optimizing applications and integrations using Python (secondary Java) within an AWS ecosystem
  • Experience creating and maintaining CI / CD pipelines using Jenkins and / or Jules
  • Experience managing code repositories using Git and / or Bitbucket
  • Experience implementing and supporting RESTful APIs for contact center integrations
  • Experience supporting container orchestration and deployments in an AWS Cloud environment
Job Responsibility
Job Responsibility
  • Designing and implementing AWS Connect and AWS Services
  • Developing and maintaining infrastructure as a code using Terraform for automated cloud resource provisioning
  • Building, deploying and optimizing applications and integrations using Python within the customers AWS ecosystem
  • Configuration of IAM, Lex, Lambda, KMS, S3, etc.
  • Supporting an enterprise AWS Connect Migration for a top 5 commercial bank
  • Migrating the customers outbound dialing to AWS Connect
What we offer
What we offer
  • Excellent benefits and compensation packages
Read More
Arrow Right

AWS Support Engineer

Our client, a leading Consulting firm, is in need of 3 AWS Support Engineers for...
Location
Location
United States
Salary
Salary:
39.00 - 55.00 USD / Hour
clearbridgetech.com Logo
ClearBridge Technology Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 – 3 years of experience providing tier 1 & 2 support of AWS Connect
  • AWS Connect troubleshooting experience
  • Prior experience helping to build custom reports to show efficiency of configurations and integrations in AWS Connect Reporting Dashboard
  • Documentation experience
Job Responsibility
Job Responsibility
  • Providing Tier 1 & Tier 2 phone support
  • Troubleshooting
  • Documentation
  • M & O Support to the Senior Engineers who will be building out a net new AWS Connect environment
  • Supporting a customer in California and being okay supporting PST hours
What we offer
What we offer
  • Excellent benefits and compensation packages
Read More
Arrow Right

AWS Support Engineer

We are seeking an experienced support engineer to work with our clients' AWS inf...
Location
Location
Salary
Salary:
Not provided
noveogroup.com Logo
Noveo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • AWS Core Services: Strong understanding of EC2, S3, RDS, VPC, IAM, CloudWatch, EKS, ECS, ECR
  • Linux Administration: Basic Ubuntu and Amazon Linux administration skills
  • Networking Basics: Understanding of TCP/IP, DNS, HTTP/HTTPS
  • ability to perform basic network diagnostics
  • Command Line: Proficient in Bash, basic system commands
  • Monitoring Systems: Experience with CloudWatch, Zabbix, Nagios, or similar
  • ITSM Tools: Experience with ticketing systems (Jira Service Management, ServiceNow, etc.)
  • AWS Advanced Services: Hands-on experience with ELB, Auto Scaling, CloudFront, Route 53, ElastiCache
  • AWS Monitoring: Experience with CloudTrail, X-Ray, detailed CloudWatch metrics analysis
  • Basic understanding of AWS billing
Job Responsibility
Job Responsibility
  • Monitoring client AWS infrastructure using monitoring systems
  • Logging and initial classification of incoming incidents
  • Performing initial diagnostics using standard procedures
  • Resolving routine incidents according to documented procedures
  • Incident handling in accordance to SLA
  • Communicating with clients to gather additional information
  • In-depth technical diagnostics of more complex AWS infrastructure issues
  • Direct connection to client infrastructure to resolve incidents
  • Analysis of logs, performance metrics, and AWS service status
  • Performing service recovery operations (restart, scaling, reconfiguration)
What we offer
What we offer
  • Paid vacations (24 working days/year) and sick leave
  • Working on exciting projects in international team of professionals
  • Opportunities for learning and practicing new technologies
  • internal training
  • Participating in inner meetups and permanent experience exchange with colleagues
  • Well-defined development processes and methodologies
  • Partial reimbursement of medical fees, massage or sports.
  • Fulltime
Read More
Arrow Right

Cloud Engineer

The Cloud Engineer - Public Cloud Network Application Delivery position focuses ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12 years of relevant experience in an Engineering role
  • deep understanding of public cloud services adoption at scale
  • good understanding of AWS/GCP Cloud Network
  • hands-on experience on Internet Application Hosting, Network Segmentation, Security controls, Network Firewall, Packet Mirroring & Inspection, and Content Delivery Networks
  • expertise with B2B connectivity patterns, VPN, AWS Privatelinks, and Google Cloud Private Service Connect
  • experience engineering API platforms, AWS LBs, GCP Load balancers, Cloud DNS/Route 53, and Certificate Management
  • demonstrable experience with Python and Go
  • CI/CD tools such as Terraform, Harness, Tekton, and Jenkins
  • testing automation tools such as Terratest, Cucumber, PytestBD, AWS Fault Injection Simulator, and Chaos Mesh
  • familiarity with Agile Development, DevOps, and SRE practices
Job Responsibility
Job Responsibility
  • Contribute to the budgetary requirement definition for assigned product area
  • develop functional specifications and create project plans and software release schedules
  • partner with business and development teams to identify engineering requirements
  • assist in defining application and system requirements and processes
  • maintain engineering relationships with the end user/client
  • ensure requirements/tasks from technology departments and/or end users are communicated to stakeholders
  • provide solutions and processes in accordance with audit initiatives and requirements
  • consult with Business Information Security officers (BISOs) and TISOs
  • exhibit in-depth understanding of engineering concepts and principles
  • assist with training activities and mentor junior team members.
What we offer
What we offer
  • Global benefits designed to support well-being, growth, and work-life balance.
  • Fulltime
Read More
Arrow Right

Cloud Infrastructure Engineer

The candidate will join MS Build team of SFP to handle cloud infrastructure engi...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • AWS: EC2 instance management, VPC, S3, RDS, Lambda, Kubernetes
  • Network (VPCs, TCP/IP, DNS, HTTP/HTTPS, Firewalls, AWS Direct Connect with AWS Transit Gateway)
  • IaC(Terraform), Git (Inner source)
  • Scripting and PowerShell, Bash, Python)
  • Observability (CloudWatch, Monitoring, FinOps)
  • Users' management and governance (IAM, Active Directory)
  • Troubleshooting and problem-solving skills (communication with client at technical level)
Job Responsibility
Job Responsibility
  • Setup of new projects and management of MS Build team's existing infrastructure
  • Create and adopt the architecture under AWS Terraform, develop modules and adapt new changes
  • Create connections between systems and banks (VPC and networking)
  • Day to day support and optimization of deployed application (Tomcat and database, Unix systems)
  • Application deployment Event bridge / GitLab CI
  • Prioritize and solve tickets during the service period (ServiceNow skills & Agile knowledge)
  • Improve/create documentation and knowledge articles
  • Server operations (Windows and Linux - Sysadmin level)
  • Regular patching (Linux, Windows, Tomcat)
  • FinOps and automation
What we offer
What we offer
  • Inclusive work environment
  • Open to people with disabilities
  • Fulltime
Read More
Arrow Right

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
northbaysolutions.com Logo
NorthBay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of total software development experience
  • 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
  • Proven experience in delivering enterprise-grade call center or customer engagement platforms
  • Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
  • Experience in IVR development, telephony, SIP, and call routing
  • Strong analytical, communication, and leadership skills
Job Responsibility
Job Responsibility
  • Lead the end-to-end design and development of Amazon Connect-based contact center solutions
  • Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
  • Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
  • Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
  • Ensure scalability, reliability, and compliance with security and performance best practices
  • Mentor junior engineers and ensure technical excellence across project teams
  • Fulltime
Read More
Arrow Right

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...
Location
Location
United Arab Emirates , Abu Dhabi
Salary
Salary:
Not provided
northbaysolutions.com Logo
NorthBay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of total software development experience
  • 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
  • Proven experience in delivering enterprise-grade call center or customer engagement platforms
  • Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
  • Experience in IVR development, telephony, SIP, and call routing
  • Strong analytical, communication, and leadership skills
Job Responsibility
Job Responsibility
  • Lead the end-to-end design and development of Amazon Connect-based contact center solutions
  • Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
  • Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
  • Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
  • Ensure scalability, reliability, and compliance with security and performance best practices
  • Mentor junior engineers and ensure technical excellence across project teams
  • Fulltime
Read More
Arrow Right

Senior Software Engineer

EnergyHub empowers utilities and their customers to create a clean, distributed ...
Location
Location
United States
Salary
Salary:
130000.00 - 170000.00 USD / Year
energyhub.com Logo
EnergyHub
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years professional software engineering experience, preferably in a small to medium-sized team, with a proven exceptional ability as a FullStack engineer or similar role
  • Strong comfortability with Kotlin/Java and familiarity with web services and RESTful APIs using Spring
  • Expertise in API ingestion and data normalization processes
  • Experience with front end languages, such as React/Typescript
  • Experience with containerized systems
  • Knowledge of modern security best practices, authentication/authorization frameworks, and system/API hardening.
Job Responsibility
Job Responsibility
  • Develop and maintain the backend services of our EV platform, ensuring that all components work together seamlessly
  • Integrate with third-party APIs to implement external services into our platform, enhancing OEM partners and other external solutions
  • Manage ingestion and storage of multivariate data sets that can scale to millions of users/connected vehicles
  • Build and enhance data lakes to provide additional data analysis for different services and consumers
  • Develop services to interact with connected vehicles at scale
  • Develop and maintain front end “web apps” to provide UIs for our various different products and services
  • Ensure proper security and data protection policies, procedures, and monitoring are in place
  • Design, develop, and maintain third-party accessible APIs for data ingest/egress within the platform
  • Write and maintain technical documentation
  • Drive and embody the “Dev Owns Quality” culture
What we offer
What we offer
  • 100% paid medical for employees
  • 401(k) with employer match
  • Casual environment
  • Flexibility to set your own schedule
  • Fully stocked fridge and pantry
  • Free Citi Bike membership
  • Secure bike rack
  • Gym subsidy
  • Paid parental leave
  • Education assistance program
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy