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A multi-award-winning AV integration specialist delivering bespoke smart home solutions to the Prime and Super Prime residential market. With over a decade of success and numerous CEDIA awards, the company has built a reputation for excellence, professionalism, and innovation. They pride themselves on combining technical expertise with a supportive, family-like culture where collaboration, growth, and client satisfaction come first. Projects typically range from £500k to £2 million, working with the latest Crestron, Savant, and Lutron technologies.
Job Responsibility:
Carry out scheduled preventative maintenance visits and provide clear service reports.
Diagnose and resolve AV, network, and control system issues during service callouts.
Support small system upgrades and remedial works post-installation.
Work both independently and alongside other engineers to deliver high-quality results.
Liaise directly with clients, ensuring they receive professional and responsive support.
Escalate complex issues to senior engineers or managers when required.
Maintain accurate job notes, records, and documentation.
Ensure all service and maintenance work is completed to the highest standards, particularly in luxury residential environments.
Requirements:
Strong background in Audio Visual systems, including: Crestron, Savant, Control4, or KNX
Multiroom AV distribution, cinema systems, and surround sound
Lighting and shading systems (Lutron/Crestron), with Lutron programming experience highly desirable