Av Manager

• Technical Expertise: Have an in-depth and operational understanding of relevant AV protocols and / or technologies including the design, configuration, and implementation across Dante, AES67, SDI, ST2110 and HDMI
• Collaborate and Plan: Work with event organizers, venue staff, and IT service management teams throughout the entire lifecycle of planning and delivering AV services for back-of-house operations
• AV Integration: Shall deliver AV related integrations including the design, configurations, implementation for partners such as media, broadcast
• Setup and Configuration: Oversee the setup, configuration, and testing of AV equipment, ensuring compliance with IT service management standards
• Maintenance and Upgrades: Ensure that all AV services have undergone the appropriate maintenance and upgrades to ensure performance and reliability
• Documentation: Develop and maintain comprehensive documentation on AV requirements, budgeting, topologies, architecture, configurations, procedures, and troubleshooting steps
• Support Model: Define and implement a best-in-class adequate support model in accordance with the wider technology service delivery requirements, for AV services across the AV footprint for the event(s)
• Service Management: Handle AV service requests, incidents, and changes according to ITIL processes

• University degree or similar higher education, in AV engineering
• Detailed knowledge and experience in managing AV suppliers/partners
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders
• Detail-oriented with strong organizational and project management skills, capable of managing multiple priorities in a fast-paced environment
• Excellent Leadership skills and able to manage and motivate other team members
• Experience and familiarity of ITSM protocols
• Highly adept at consulting, negotiating, communicating, consensus building and facilitation
• Minimum of 10 years overall Event technology experience and minimum 4 years of experience in a similar role
• Experience in the sports / major event industry
• Proven track record of managing complex international sporting events
• Fluent in English (written and spoken)
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Spanish and/or French proficiency is a plus