CrawlJobs Logo

Automotive Technical Support Engineer

directlinegroup.co.uk Logo

Direct Line Group

Location Icon

Location:
United Kingdom , Leeds ▼

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As an Automotive Technical Support Engineer, you will provide real time automotive technical support to a host of internal and external customers reducing cost to serve by driving repair rate capability by: Driving the success of Phone Fix in the Rescue Service Delivery Contact Centres; Driving UK wide improvements in Roadside Repair rate with roadside technicians working on behalf of Green Flag; Supporting Green Flag patrols with real time technical support and advice.

Job Responsibility:

  • Operate as an integral part of the Green Flag Phone Fix process answering demand from the Rescue Service Delivery Contact Centre Advisor population in Leeds and Glasgow, connecting to customers in identified Phone Fix incidents, providing real time over the phone diagnostic questioning and appropriate advice to the customer and Advisor
  • Be the first point of call for all Roadside Technicians requiring automotive technical assistance to lead and aid in the swift resolution of vehicle faults through the use of automotive technical information and databases combined with extensive automotive mechanical and electrical diagnostic and repair experience and knowledge
  • As a technical information author, lead the design and development of a technical information platform which can be accessed both internally by ATSE’s and externally by Roadside Technicians in a read and write capacity
  • Provide both validation and governance in the assessment of technical information received from Roadside Technicians ahead of publishing on the Technical Information Platform
  • Assist the Service Delivery Contact Centre management teams in the development and roll out of vehicle awareness training modules and experiences
  • Work autonomously and with minimal supervision to ensure world class Automotive Technical Support to internal and external customers and strive through a continuous improvement approach to develop a Green Flag Technical Centre of excellence

Requirements:

  • A relevant NVQ level 3 or above qualification is essential
  • Motor experience in Repair & Diagnostics is essential
What we offer:
  • 9% employer contributed pension
  • 50% off home, motor and pet insurance and also free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Direct Line Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Automotive Technical Support Engineer

Customer Support Engineer

At Prodrive we believe there’s no limit to what can be achieved when the brighte...
Location
Location
United Kingdom , Banbury
Salary
Salary:
Not provided
prodrive.com Logo
Prodrive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in either Motorsport, Mechanical or Electrical Engineering
  • Previous experience in either GT3/GT4, Touring Cars or Single Seaters
  • Experience working with Cosworth and Bosch electronic systems
  • Knowledge of CAN protocol and engine calibration
Job Responsibility
Job Responsibility
  • Provide engineering support to customers on events and tests as required
  • Ensure efficient operation of the car and engine by the customer
  • Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event
  • Provide technical input to the customer to assist with car setup and operation
  • Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates
  • Collate and analyse data, perform health checks and record KPI’s
  • Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points
  • Provide remote support to customers globally as required
  • Significant international travel is a significant part of this role
What we offer
What we offer
  • 25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
  • Training opportunities for continuing professional development
  • Onsite subsidised staff restaurant
  • Car and pension salary sacrifice schemes
  • Cyclescheme
  • Exercise classes
  • Paid time off for volunteering
  • Consultations with our Fit 4 Life expert
  • Social events throughout the year
  • Exclusive company discounts
  • Fulltime
Read More
Arrow Right

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...
Location
Location
United States
Salary
Salary:
Not provided
ecwsearch.com Logo
ECW Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years' experience in application or software support, ideally in a SaaS business
  • Comfortable working with ticketing systems and supporting B2B customers
  • Strong documentation and written communication skills
  • You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
  • You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team
Job Responsibility
Job Responsibility
  • Manage incoming application support tickets, ensuring timely and accurate resolution
  • Communicate updates clearly and regularly with customers throughout their support journey
  • Create and maintain clear documentation for recurring issues and resolution paths
  • Collaborate with product and engineering teams to identify bugs and relay feedback
  • Proactively monitor customer trends and surface opportunities to improve the platform or support processes
  • Uphold a best-in-class support experience that reflects the company’s high standards
What we offer
What we offer
  • Company Bonus Scheme
  • Fulltime
Read More
Arrow Right

Technical Operations & Development Engineer I

The Junior IT Operations and Development Specialist will be responsible for supp...
Location
Location
United States , Costa Mesa
Salary
Salary:
30.47 - 43.57 USD / Hour
haeaus.com Logo
Hyundai AutoEver America
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of science degree or equivalent technical experience
  • 2+ years of experience in quality assurance, engineering, or other related field
  • Understanding and ability to use collaboration tools (JIRA, Confluence, etc.)
  • Non-Professional experience using Connected Car Services such as OEM navigation systems from any car manufacturer
  • Test automation tools
  • Experience with cloud services (AWS, Azure, or Google Cloud)
  • Strong root-cause analysis skills
  • Knowledge of IT security
  • Minor experience with Cloud Servers such as AWS
  • Excellent oral presentation and writing skills
Job Responsibility
Job Responsibility
  • Support the IT infrastructure, ensuring smooth operations, and assisting in the development of software solutions
  • Responsible for the Cinemo & EVS (EV Charging Station) server operation
  • Quality engineering (quality assurance), quality validation, daily service monitoring
  • Respond to requests from headquarters, content providers, and other clients
  • Collaborate with other groups to complete projects
  • Plan and perform mobile and vehicle tests to verify the quality of the certification server and Cinemo's regular/occasional updates
  • Maintain and improve the quality of services provided
  • Manage relationships and coordinate efforts between all Hyundai subsidiaries
  • Supporting client tests and collaborating with headquarters
  • Support the overall systems operation between Cinemo, clients, and headquarters
  • Fulltime
Read More
Arrow Right

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...
Location
Location
United States
Salary
Salary:
Not provided
ecwsearch.com Logo
ECW Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years' experience in application or software support, ideally in a SaaS business
  • Comfortable working with ticketing systems and supporting B2B customers
  • Strong documentation and written communication skills
  • You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
  • You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team
Job Responsibility
Job Responsibility
  • Manage incoming application support tickets, ensuring timely and accurate resolution
  • Communicate updates clearly and regularly with customers throughout their support journey
  • Create and maintain clear documentation for recurring issues and resolution paths
  • Collaborate with product and engineering teams to identify bugs and relay feedback
  • Proactively monitor customer trends and surface opportunities to improve the platform or support processes
  • Uphold a best-in-class support experience that reflects the company’s high standards
What we offer
What we offer
  • Company Bonus Scheme
  • Fulltime
Read More
Arrow Right

Technical Specialist, Customer Deployments

As a Technical Specialist you will be an essential member of the Customer Deploy...
Location
Location
United States , Garden Grove
Salary
Salary:
70000.00 - 110000.00 USD / Year
harbingermotors.com Logo
Harbinger Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ work experience in a vehicle workshop and/or dealer shop
  • Graduation from high school or equivalent and an Automotive Technology degree from an institution, or the equivalent in experience and evidence of exceptional ability
  • Valid driver’s license required
  • Ability to travel as required
  • Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
  • Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
  • Strong ability to think outside the box and find creative solutions to complex problems
  • Strong understanding of vehicle systems and their interactions
  • Excellent communication skills and team working tendencies
  • A creative curiosity, collaborative work ethic, hardworking enthusiasm
Job Responsibility
Job Responsibility
  • Customer fleet technical support remote
  • Field support - customer fleets, special events, test support
  • Manufacturing build support
  • Engineering prototype build support
  • Tools and shop management and organization, supplies inventory management
  • Data collection
  • Fixture projects
  • Equipment calibrations and records keeping
  • Hands on testing
  • Service procedure development and trials
What we offer
What we offer
  • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
  • Early-stage Stock Options
  • Robust Retirement Savings (401k, HSA, FSA)
  • Generous Paid Time Off (PTO) & Parental Leave
  • Annual Vacation Bonus
  • Wellness & Fertility Benefits
  • Cell Phone Stipend
  • Complimentary Meals & Stocked Kitchens
  • Fulltime
Read More
Arrow Right

Senior Product Engineer Mechanical

Lead an engineering team in the product development process of transfer case (or...
Location
Location
China , Beijing
Salary
Salary:
Not provided
borgwarner.com Logo
BorgWarner
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills
  • Clear mind with patience
  • Frequency oral English
  • With engineering management sense
  • Experience and/or training in root cause analysis
  • 3+ years working experience on AWD (transfer case is preferred), transmission or automotive driveline components design. (Coming from Magna, GKN, ZF, is preferred)
  • Master of UG, AutoCad. Experience for Catia and TeamCenter is preferred
  • NVH background is preferred
  • Quality tool skills are preferred
  • Experience and/or training in the development and maintenance of DFMEAs
Job Responsibility
Job Responsibility
  • Lead an engineering team in the product development process of transfer case (or related product ) mechanical hardware for customer 4WD applications
  • Lead and conduct the engineering activities associated with the product development process for transfer case (or related product) mechanical hardware from new business opportunity through production launch
  • Analyzing the customer requirements ensuring the product meets performance, packaging and serviceability requirements, and in the resolution of open issues
  • Developing proposals for the mechanical hardware & supporting the estimation process for new business opportunities
  • Performing mechanical hardware system level design
  • Providing direction for or issuing CAE/NVH requests, as needed, for analysis of assemblies and components
  • Leading a team in the creation and maintenance of mechanical hardware assembly/system level DFMEAs
  • The development and monitoring of ADVP&R's
  • Issuing lab work orders providing direction for builds, tests, component modifications, and inspection
  • Conducting & leading meetings including design kick-off, open issues, design release, prototype build, root cause and others as necessary
  • Fulltime
Read More
Arrow Right

Application Engineer

Our client, a leading international industrial company, is looking for a technic...
Location
Location
Germany , Hamburg
Salary
Salary:
Not provided
diepeveenpartners.com Logo
Diepeveen and partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Mechanical Engineering, Automation Engineering, or a related technical field
  • Minimum 3–5 years of relevant experience in product development, process engineering, automation, or production environments – ideally in the automotive industry
  • Experience managing multiple technical stakeholders (customers, suppliers, integrators)
  • Knowledge of automation systems, production processes, and CAD tools
  • experience with SPS / robot programming is a strong advantage
  • Entrepreneurial, business development-oriented mindset with strong technical curiosity
  • Excellent communication and organizational skills, with a customer-centric approach
  • Fluent in English, and basic German skills required
Job Responsibility
Job Responsibility
  • Lead and coordinate technical projects from concept through implementation, working closely with customers, suppliers, and automation integrators
  • Design and develop application processes for automation and production line solutions used in industrial and automotive environments
  • Serve as a technical interface between engineering, production, and business stakeholders, ensuring smooth process integration and optimization
  • Work directly with line managers and process engineers to identify efficiency improvements and implement practical solutions
  • Manage relationships with suppliers and technical partners during prototype and serial production phases
  • Support technical benchmarking and product development discussions, providing insights to internal and external teams
  • Deliver technical presentations and trainings to customers and internal colleagues when needed
Read More
Arrow Right

Master Technician

Arriva UK Bus is looking for a highly skilled and ambitious PSV Master Technicia...
Location
Location
United Kingdom , Heckmondwike
Salary
Salary:
24.00 GBP / Hour
arrivabus.co.uk Logo
Arriva London South Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • PSV engineering experience is essential
  • NVQ Level 3 (or equivalent) in Bus & Coach, Heavy Vehicle or Automotive Engineering
  • Strong diagnostic capability using tools such as Cummins Insite, Volvo Tech Tool, ACTIA, WABCO, Xentry and similar
  • Good working knowledge of electrical systems, wiring looms, harnesses, alternators, starters and multiplexing
  • Confident using IT systems including Word, Excel, Outlook and diagnostic software
  • Full UK driving licence (maximum 6 points)
  • Proactive, organised, and able to prioritise effectively in a fast-paced engineering environment
  • Willingness to continue developing skills through training and manufacturer courses
  • Must be able to pass a PCV medical (we will upgrade your licence to PCV!)
Job Responsibility
Job Responsibility
  • Take the lead on complex mechanical and electrical diagnostics across our PSV fleet
  • Diagnose and repair issues across engines, gearboxes, axles, body systems and high-voltage equipment
  • Work with advanced systems including CAN Line, After-Treatment Exhaust Systems, Multiplex networks, Euro5/Euro6 engines and hybrid technologies
  • Be the technical authority for fault investigations, root cause analysis and system performance
  • Act as custodian of all technical campaigns and fleet checks, ensuring our buses meet the highest safety and compliance standards
  • Provide expert advice to the Engineering Manager and liaise with OEM suppliers, chassis manufacturers and technical support teams
  • Support engineers across the depot and mentor apprentices where required
  • Carry out technical projects and trials on behalf of the wider Engineering leadership team
What we offer
What we offer
  • Free bus travel for you and a nominated family member
  • Support to gain your PCV licence
  • Arriva Village – retail & lifestyle discounts worth up to £1,200 per year
  • Arriva Wellbeing Support
  • 20 days’ holiday + bank holidays (rising to 25 after 5 years)
  • Workplace Pension
  • Full PPE and workwear provided
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy