Automation and Production Support Analyst, Citi

Automation and Production Support Analyst

Citi

Location:
India, Mumbai ▼
Gurgaon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role is an intermediate-level position responsible for driving automation initiatives and providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems.

Job Responsibility:

Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk
Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment
Drive the implementation of new automation projects from conception to completion
Create and maintain dashboards and reports using Tableau to monitor system performance
Continuously identify opportunities for process improvement and automation
Collaborate with business users, development teams, and other stakeholders

Requirements:

8+ years of relevant experience in an automation or production support role
Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
Hands-on experience with Bitbucket/Git, RLM, and Jenkins
Experience with Tableau for creating dashboards and reports
Strong scripting skills (e.g., Python, Shell) are a plus
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
A proactive and results-oriented mindset
Proven ability to manage multiple tasks and projects in a fast-paced environment
Master's degree in Computer Science or Statistics is required

Nice to have:

Strong scripting skills (e.g., Python, Shell)

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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