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The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction. A successful Master Technician will deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.
Job Responsibility:
Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems
Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician)
Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology
Assist fellow technicians/mechanics in performing technical activities
Keep store management aware of mechanical repair problems as they occur
Maintain an organized and neat shop and adhere to all company policies, procedures, safety, and environmental rules
Help set the pace and tone while helping to develop the team around you
Collaboration and a team first mentality
Requirements:
A High School Diploma or GED
5+ years of strong automotive mechanical diagnosis, problem-solving and repair experience
8 or more ASE certifications are PREFERRED for this position (A1 through A8)
State Inspection license preferred
High level of motivation, energy and a customer-focused attitude
Must have a valid driver's license
Successful completion of a pre-employment background check
Availability to work days, nights, holidays, and weekends as needed
Strong mechanical aptitude and troubleshooting skills