At Your Service Assistant Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

Job Responsibility:

Support the Whatever/Whenever Manager in supervising daily operations and ensuring brand standards are consistently met across the department
Oversee all incoming and outgoing telephone communications, ensuring guest requests are handled promptly, professionally, and accurately
Drive guest and talent satisfaction by delivering personalized service while also maximizing departmental financial performance
Partner with management in key HR functions including recruitment, onboarding, training, scheduling, evaluating, and coaching team members
Serve as a role model, inspiring and motivating team members to deliver exceptional guest experiences
Assist the Welcome Manager in managing Welcome Desk operations, including supervising team members and ensuring smooth service flow
Take on the Duty Manager role during peak operational periods to ensure seamless coordination across the hotel
Actively identify opportunities to enhance service efficiency, improve guest interactions, and uphold brand reputation

Requirements:

Previous experience in a supervisory or assistant management role in luxury hospitality or a guest service environment
Strong leadership and people management skills with the ability to inspire and develop others
Demonstrated experience in OPERA PMS
Excellent communication and problem-solving abilities, with a passion for guest service
A proactive and upbeat demeanor that inspires excellence
Keen to take on new challenges and grow within your career
Embody a polished professionalism with an audacious approach to creativity
A playful individual who is passionate in creating memorable guest experiences

What we offer:

Competitive Salary and Reviews: Benefit from a competitive salary plus a performance bonus every March
Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success
Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels
Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces
Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, with global room night discounts from Marriott International for you and your loved ones
PLUS discounts across 600+ retailers in Australia all within mPerks
Community Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects
Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design
Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe

Additional Information:

Job Posted:
August 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

At Your Service Assistant Manager