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Associate Systems Support Engineer

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Altera Digital Health Inc. UK

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Location:
India

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Responsibility:

  • Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs
  • Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault
  • Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation
  • Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains
  • Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry)
  • Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience)
  • 1+ years of experience in IT infrastructure, cloud operations, system administration, or support engineering roles
  • Basic understanding of SSL/TLS, PKI, CSR, CRT, and PFX certificates
  • Foundational knowledge of Windows Server, IIS, and Windows Certificate Store
  • Exposure to Microsoft Azure (VMs, App Services, Azure Key Vault preferred)
  • Comfortable working with command-line tools and basic PowerShell scripting
  • Ability to handle assigned tasks end-to-end, track progress, and provide timely updates
  • Experience or interest in reporting, data tracking, and documentation, with exposure to Power BI considered a strong advantage
  • Strong written and verbal communication skills, especially for status updates, reporting, and documentation
  • Willingness to work in a 24x7 support environment (9-hour shifts), including on-call rotations as required
  • High attention to detail, sense of responsibility, and willingness to learn

Nice to have:

  • Exposure to Azure Key Vault, load balancers (F5), and basic networking concepts (DNS, HTTPS)
  • Familiarity with ServiceNow or other ITSM tools
  • Understanding of ITIL best practices
  • Exposure to healthcare applications or regulated environments is an added advantage

Additional Information:

Job Posted:
January 04, 2026

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