Associate Sales Enablement Specialist, PagerDuty

PagerDuty

Location:
United States, San Francisco

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We're looking for a recent college graduate to join our team as an Associate Sales Enablement Specialist. This is an exciting opportunity to launch your career at the intersection of technology, sales, and customer experience. You'll be responsible for managing and optimizing our AI-powered sales and customer success tools, ensuring they deliver exceptional results while you develop valuable skills in AI operations, sales technology, and cross-functional collaboration.

Job Responsibility:

Monitor AI agent conversations with prospects and customers in real-time to ensure quality interactions
Review conversation logs for accuracy, tone, and brand alignment while identifying areas for improvement
Learn to spot patterns and opportunities to enhance the customer experience
Update and maintain content libraries including email templates, conversation scripts, objection handling guides, and product information
Work closely with marketing and sales teams to identify content gaps
Troubleshoot basic AI agent issues such as conversation flow problems or content delivery errors
Document issues clearly and escalate complex technical problems to appropriate teams
Serve as a helpful resource for internal teams using AI tools
Track key metrics like conversation completion rates, response times, and conversion data
Create regular reports highlighting performance and areas for improvement
Present findings with practical recommendations
Partner with sales, marketing, and customer success teams to keep AI messaging aligned with product updates and campaigns
Communicate user feedback to help shape future improvements to AI tools

Requirements:

Recent college graduate with a bachelor's degree in Business, Marketing, Communications, Technology, or related field
strong written communication skills with excellent attention to detail
comfortable with technology and excited to learn new software platforms quickly
basic understanding of how sales and customer interactions work
organized multitasker who can prioritize effectively in a dynamic environment
proactive problem-solver who takes initiative
collaborative team player with strong interpersonal skills
proficient in analyzing data for trends & insights

What we offer:

Competitive salary
comprehensive benefits package
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
paid volunteer time off: 20 hours per year
company-wide hack weeks
mental wellness programs

Additional Information:

Job Posted:
October 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Associate Sales Enablement Specialist