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Associate Professional Services Consultant

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Location:
United States , Raleigh

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

70000.00 - 120000.00 USD / Year
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Job Description:

Join Lucid Software as an Associate Professional Services Consultant to help organizations enhance their business outcomes through effective use of visual collaboration tools in a hybrid work environment.

Job Responsibility:

  • Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
  • Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives
  • Contribute unique insights and experiences with customers to enhance Lucid’s value story
  • Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
  • Develop and maintain expertise in Lucid’s products
  • Contribute to innovating on and developing new and existing service offerings
  • Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements

Requirements:

  • 2+ years of experience in consultative service positions, either as part of a professional services team or within an enterprise
  • BA or BS in a technical field that understands software delivery with a solid understanding of product development
  • masters degree preferred
  • Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
  • Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
  • The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
  • A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
  • A passion for helping others become wildly successful at achieving their business objectives
  • Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results
  • Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers
  • This position is hybrid, combining remote work with in-person collaboration at our Raleigh office two days per week (Tuesday and Thursday)

Nice to have:

  • Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
  • Experience with large rollouts of productivity / collaboration software
  • Experience working in similar SaaS organizations delivering collaboration tools
  • Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes
  • Experience working in change management, process management, and/or enterprise architecture

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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