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The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.
Job Responsibility:
Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work and our teams are engaged and thriving
Ensure clinic operations are running smoothly and safely on a daily basis
Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed
Lead the implementation of in-clinic operational initiatives
Ensure our patient scheduling processes are executed efficiently
Oversee our clinical and community areas
Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad
Requirements:
2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Nice to have:
Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Experience with Google Suite
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
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