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Associate Operations Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Plano

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Execute tasks with a focus on quality and efficiency, including the creation of orders, activation of shipments, building and assigning loads, and scheduling appointments
  • Monitor task boards and email accounts to promptly respond to customer and carrier requests
  • Document events utilizing knowledge gained through Standard Operating Procedures (SOPs) and experience
  • Follow defined escalation procedures and training when necessary
  • Validate and ensure the accuracy of load data in systems according to company and customer standards
  • Maintain accurate customer credit records and process customer credit applications effectively
  • Use your proficiency in Microsoft Office Suite of programs to manage and track shipments
  • Prioritize tasks and manage time effectively to meet customer service standards
  • Promote a diverse and inclusive work environment, fostering creativity and innovation for business growth
  • Adhere to anti-discrimination laws and affirmative action plans within the office environment

Requirements:

  • Demonstrated proficiency in Customer Service and Communication
  • Solid understanding of Office Functions and Operations
  • Experience in Training staff on Procedures and Company Policies
  • Ability to Schedule Appointments and manage Invoices effectively
  • Strong commitment to Quality and proficiency in Shipping Functions
  • Excellent Time Management skills, with the ability to Prioritize tasks effectively
  • Capability to Execute tasks as per Standard Operation Procedures
  • Proficient in Microsoft Office Suites, particularly Excel for Load Data functions
  • Prior experience in a Call Center setting is an advantage
  • Creative and Innovative mindset towards Business Growth
  • Awareness of Discrimination Laws and Affirmative Action Plans
  • No discrimination, with a commitment to fostering a diverse and inclusive workplace

Nice to have:

  • Prior experience in a Call Center setting is an advantage
  • Creative and Innovative mindset towards Business Growth
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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