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Associate HR

https://www.randstad.com Logo

Randstad

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Location:
India , Navi Mumbai

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Associate HR Representative acts as the primary point of contact for HR inquiries via phone, chat, or e-Request. This role is responsible for supporting HR business processes and driving a best-in-class employee experience. You will identify problems in straightforward situations, assess them using standard procedures, and make sound decisions under a moderate degree of supervision.

Job Responsibility:

  • Serve as the primary point of contact for employees and People Leaders, delivering solutions to their HR queries
  • Manage inquiries through multiple channels, including phone, chat, and electronic requests
  • Delegate and escalate queries to the appropriate departments when necessary, maintaining responsibility until the issue is fully resolved
  • Track progress and provide continuous status updates and feedback to the requestors
  • Support service operations by responding dynamically to demands such as high call volumes, chat spikes, or staff absences
  • Follow established and approved work processes to complete routine activities and administrative tasks
  • Manage an assigned workload independently while ensuring the quality of work contributes positively to the team’s goals
  • Exchange technical information clearly with team members and understand how assigned duties impact the wider workgroup
  • Identify and address defined, straightforward problems using standard operating procedures or analytical methods
  • Select appropriate solutions from established options to resolve data organization and coordination issues
  • Contribute to the improvement of the Knowledge Base and Case Management content based on daily interactions
  • Engage in continuous improvement initiatives aimed at reducing inquiry volumes and streamlining workflows

Requirements:

  • Previous related experience, job-related training, or formal vocational training is required
  • Basic technical and administrative skills to follow work processes and manage data coordination
  • Ability to assess straightforward situations and make decisions based on standard procedures
  • Strong responsibility for individual workload and the quality of personal output

Additional Information:

Job Posted:
January 04, 2026

Expiration:
February 16, 2026

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