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Associate Desktop Support Analyst

uk.alterahealth.com Logo

Altera Digital Health Inc. UK

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Location:
United States, Elizabeth

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

48000.00 - 57916.00 USD / Year

Job Description:

The primary purpose of the Associate Desktop Analyst role is to provide second line of support assistance to client users experiencing problems with IS supported software and hardware. The Associate Desktop Analyst will be responsible for imaging, configuration, installations, deployments and support.

Job Responsibility:

  • Identifies and resolves desktop/laptop hardware problems
  • Initial network troubleshooting and determination of appropriate escalation path
  • Resolve and work proactively on virus issues and initiatives
  • Assists in new system deployments/loading appropriate software as needed
  • Responsible for incidents escalated from first line of support
  • Write support documentation for customer and/or departmental use
  • Provides suggestions and information on projects that should be undertaken by the department
  • May manage projects as assigned by the Manager

Requirements:

  • BA or BS degree preferred or other relevant combination of training and experience
  • Certifications preferred
  • Up to 2 years experience in an desktop support environment preferred
  • Excellent client facing skills with the ability to thrive in a critical environment
  • Attention to detail, strong follow through skills and dependable

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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