Associate Customer Success Engineer Job at Cyera

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Associate Solutions Engineer

At Qualia, we've built the leading B2B real estate technology that transforms th...

Location

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

Technical Skills: Fundamental understanding of Qualia's main product lines: Core, Connect, Shield, Marketplace
Presentation Skills: Confident and engaging presenter with a strong ability to build rapport with customers and deliver compelling presentations
Communication Skills: Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Problem-Solving Skills: Strong analytical and problem-solving abilities
Enthusiasm: A passion for technology and a desire to learn and grow in a dynamic environment
Teamwork: Ability to collaborate effectively with cross-functional teams

Job Responsibility

Technical Expertise: Develop a deep understanding of Qualia's products and their technical capabilities
Sales Support: Assist the sales teams with technical questions and product demonstrations
Customer Interaction: Communicate effectively with customers to understand their needs and address their technical inquiries
Problem Solving: Analyze customer challenges and propose solutions that leverage our products
Documentation: Contribute to technical documentation, such as demo scripts, user guides, and training materials
Collaboration: Work closely with account executives to ensure successful customer outcomes
Continuous Learning: Stay up-to-date on new product releases

What we offer

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Variety of internal virtual events

Associate Solutions Engineering Program Manager

We are looking for a driven Associate Solutions Engineering Program Manager to l...

Location

United States , San Mateo

Salary:

135000.00 - 165000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

2+ years of experience in solutions engineering, program management, or technical enablement
Strong understanding of technical domains such as computer networking, cloud architecture, and security infrastructure
Previous experience in technical training or mentorship is highly desirable
Excellent organizational skills and the ability to manage multiple priorities
Strong communication and interpersonal skills with the ability to inspire and guide early-career engineers
Ability to thrive in a fast-paced, dynamic environment with a strong sense of accountability and adaptability
Passion for technology, education, and continuous improvement

Job Responsibility

Oversee the daily activities of the ASE training program, ensuring ASEs are meeting their learning milestones in areas such as cloud infrastructure, networking, and physical security
Collaborate with Solutions Engineering leaders and trainers to build and refine training content that meets the evolving technical needs of the company
Provide mentorship and career development support to ASEs, fostering a positive learning environment and offering guidance on future career paths
Coordinate hands-on technical projects that allow ASEs to work with Verkada's full product suite, gaining real-world experience in designing and implementing security solutions
Ensure ASEs are progressing in their communication and presentation skills, preparing them to interface with customers and deliver technical solutions
Manage program logistics, including scheduling, cohort management, managing travel, and tracking ASE progress in technical certifications and soft skill development
Facilitate ASE engagement with SE mentors and track the success of those relationships
Regularly report on ASE program performance, identifying areas for growth and improvement

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

Cs Associate

We’re looking for an exceptional CS Associate to join our post-sales team. You’l...

Location

United Kingdom , London

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment
Comfortable handling in-the-weeds product configuration queries
Comfortable communicating to executives about a project plan
Great communicator and enjoy running demos, hosting workshops and building relationships with customers
Derives energy from owning & successfully completing projects
Great at balancing detail-focus with bigger-picture thinking
Highly organized and great at managing time across many competing priorities
Ambitious and cares lots about career
Consistently performed in the top percentile of whatever environment you’ve been in

Job Responsibility

Own the deployment of the Encord platform
Work with some of our largest customers to drive adoption and value-delivery
Become a product expert
Work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale
Work on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base)

What we offer

Competitive salary and equity in a hyper growth business
25 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
Company lunches twice a week
Monthly socials & bi-annual off-sites

Fulltime

CS Associate

We’re looking for an exceptional CS Associate to join our post-sales team. You’l...

Location

United States , San Francisco

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment
Comfortable handling in-the-weeds product configuration queries
Comfortable communicating to executives about a project plan
Great communicator and enjoy running demos, hosting workshops and building relationships with customers
Derive energy from owning & successfully completing projects
Great at balancing detail-focus with bigger-picture thinking
Highly organized and great at managing your time across many competing priorities
Ambitious and care lots about your career
Happy when working really hard and solving challenging problems
Willing to dedicate & make some sacrifice

Job Responsibility

Own the deployment of the Encord platform
Work with some of our largest customers to drive adoption and value-delivery
Become a product expert
Work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale
Work on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base)

What we offer

Competitive salary and equity in a hyper growth business
Strong in-person culture: most of our team is in the office 3+ days a week
18 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
Company lunches twice a week
Monthly socials & bi-annual off-sites

Fulltime

New

Director of Customer Success

Everlaw is seeking a highly-experienced Director of Customer Success that meanin...

Location

United States , New York, NY or Oakland, CA

Salary:

201000.00 - 254000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and bring unwavering integrity
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of Customer Success Managers and Customer Success Associates responsible for the entire post-sale client experience in our Strategic and Plaintiff segments
Develop a team that provides an industry leading customer experience by partnering with clients on segment-specific best practices for using Everlaw, managing escalations, and helping customers realize the full value of their investment
Deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization
Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership
Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

Associate Director of Embedded Software Engineering

Silvus is seeking an Associate Director of Embedded Software Engineering to join...

Location

United States , Los Angeles

Salary:

200000.00 - 250000.00 USD / Year

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Demonstrated experience leading a team of engineers with hands-on development
Bachelor of Science degree in Electrical Engineering, Computer Science, or relevant engineering fields
8+ years of relevant embedded system software development experience
Strong expertise in C programming
Expertise in board support package and secure boot in AMD UltraScale+ MPSoC and/or Microchip Polarfire SoC based products
Linux kernel driver development expertise
Expertise in network configurations and programming
Must be a U.S. Citizen due to clients under U.S. government contracts

Job Responsibility

Lead a team of engineers and be responsible for the team’s success on assigned projects
Work with the Director of Software Engineering and the rest of the engineering team to improve engineering processes, product quality, reliability, and performance
Develop device drivers and board support packages
Develop the software portion of MAC (Medium Access Control) and mobile ad-hoc networking routing protocols
Develop efficient wireless multicast protocols for mobile ad-hoc networking
Develop network management software and user interfaces
Develop audio streaming and push-to-talk voice applications
Perform system level design and implement security protocols and encryption algorithms on StreamCaster radios and other products
Support product security effort and regulatory compliance requirements such as NIST FIPS 140-3 and NIAP Common Criteria
Engage with and support customers as needed

Fulltime

Associate Consultant

As an Appian Associate Consultant, you’ll build and deploy web-based application...

Location

Spain , Seville

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

B.S. or M.S. in Engineering, Computer Science, Economics, Math, Physics, or equivalent background
An understanding of at least one coding language and examples of times you have applied that learning
Superior academic success
Exceptional verbal and written communication skills
Solid foundation of, or love for, technology
Preferred experience with relational databases (Oracle, SQL server, etc.) and cloud technologies

Job Responsibility

Leverage experience in a range of critical process improvement disciplines, including business process management, knowledge management, personalisation, business intelligence, and application integration
Utilise varied skill set and experience to construct, implement, and deploy process-centric business process management solutions based on Appian software
Analyse a client’s business strategy, their business processes, and develop technical solutions to support their business strategy
Design prototypes, model business processes, and analyze requirements
Implement quality assurance plans, load testing and roll-out plans

What we offer

Training
Growth opportunities
Competitive salary and generous benefits
Flexible time off allowance
Great perks
Diversity and Inclusion programs
Learning and Development opportunities
Tuition reimbursement

Fulltime

Associate Customer Success Engineer

Cyera

Location:
United Kingdom

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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