Associate Client Success Partner Jobs

Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture me...

Location

United States , Royal Oak, Michigan; Chicago, Illinois

Salary:

53000.00 - 63000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

1+ years of restaurant experience is highly preferred
6+ months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience is a huge plus

Job Responsibility

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture me...

Location

United States , Chicago, IL; Royal Oak, MI

Salary:

53000.00 - 63000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

1+ years of restaurant experience is highly preferred
6+ months of experience in restaurant implementation or support preferred
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience is a huge plus

Job Responsibility

Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer Success Associate

At Flipdish, we’re turning the tables in favour of independent restaurant and ta...

Location

Argentina , Buenos Aires

Salary:

Not provided

Flipdish

Expiration Date

Until further notice

Requirements

Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
Proven track record in minimizing customer churn
The ability to look at longer-term plans and set the direction for clients
Results-focused, can-do-attitude, Naturally motivated and team player
Comfortable in using data to make decisions
Highly organised - ability to build pipelines and track current/ future processes
Confident and able to present to clients and internal stakeholders over video
Passionate about the hospitality industry and understand the challenges the industry faces
Have an eye for detail and a highly analytical mindset
Motivated by increasing revenue and the sales process

Job Responsibility

Manage restaurant customers in the UK, helping them engage and find value from Flipdish products
Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores
Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
Interpret and drive action for “at-risk” customers
Build relationships and create partnerships with your client base

What we offer

Unparalleled opportunities for career growth
Share scheme
Beautiful offices in bustling cities like London, Dublin & Karachi
Flexibility where possible
Genuinely friendly team
Supportive environment
Values diversity, inclusion, and wellbeing
Believe in balance, not burnout

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...

Location

United States , Newark

Salary:

50000.00 USD / Year

Fitnescity

Expiration Date

Until further notice

Requirements

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Job Responsibility

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

What we offer

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Fulltime

Senior Partner Manager

As a Senior Partner Manager – Client Advocacy & Retention, you will serve as the...

Location

United States , Chicago

Salary:

100000.00 - 120000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

Prior experience in Client Success
2+ years of restaurant POS experience
2+ years of experience in Restaurant implementation or Support preferred if no prior experience in Client Success
General knowledge of restaurant operations, billing, rates/pricing, SpotOn business practices and SOPs
5+ years of experience working in Customer Service Support environment highly preferred in addition to Client Success experience
Client-Centric Leadership: Proven ability to develop long-term relationships and lead strategic conversations with executives and operations leaders
Retention Strategist: Expert level strategist with demonstrated success in preventing churn through proactive outreach, at-risk analysis, and win-back tactics
Emotional Intelligence: High EQ with a calm, composed approach during escalations and difficult conversations
ability to balance empathy with resolution
Restaurant & POS Expertise: In-depth knowledge of restaurant operations and SpotOn’s suite of POS and adjacent tools

Job Responsibility

Act as the primary retention lead across your VIP portfolio, proactively identifying at-risk accounts and executing save strategies to reduce churn
Develop and implement customer cheer campaigns, retention programs, and advocate-building initiatives that highlight the value of SpotOn’s solutions
Serve as the internal voice of the customer, translating client feedback into actionable insights for Product, Support, and Leadership
Cultivate deep, strategic relationships with decision-makers across high-value clients
position yourself as a long-term growth partner, not just a point of contact
Conduct regular Business Reviews (MBRs/QBRs) tailored to each client’s objectives, KPIs, and vertical needs
Drive upsell/cross-sell opportunities by aligning SpotOn solutions (e.g., Teamwork, Reserve, Online Ordering) to evolving client goals
Lead VIP case management via Salesforce: assign, resolve, and follow through on client issues while maintaining impeccable documentation
Coordinate multi-threaded internal support using a team-based account model—collaborating with Tier 3 Support, Product Managers, Pricing Partners, and Implementation
Provide hands-on escalation support with the ability to independently negotiate waivers, credits, and service adjustments

What we offer

company stock plan

Fulltime

Senior Partner Manager

As a Senior Partner Manager – Client Advocacy & Retention, you will serve as the...

Location

United States , Royal Oak

Salary:

75000.00 - 95000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

Prior experience in Client Success
2+ years of restaurant POS experience
2+ years of experience in Restaurant implementation or Support preferred if no prior experience in Client Success
General knowledge of restaurant operations, billing, rates/pricing, SpotOn business practices and SOPs
5+ years of experience working in Customer Service Support environment highly preferred in addition to Client Success experience
Client-Centric Leadership: Proven ability to develop long-term relationships and lead strategic conversations with executives and operations leaders
Retention Strategist: Expert level strategist with demonstrated success in preventing churn through proactive outreach, at-risk analysis, and win-back tactics
Emotional Intelligence: High EQ with a calm, composed approach during escalations and difficult conversations
ability to balance empathy with resolution
Restaurant & POS Expertise: In-depth knowledge of restaurant operations and SpotOn’s suite of POS and adjacent tools

Job Responsibility

Act as the primary retention lead across your VIP portfolio, proactively identifying at-risk accounts and executing save strategies to reduce churn
Develop and implement customer cheer campaigns, retention programs, and advocate-building initiatives that highlight the value of SpotOn’s solutions
Serve as the internal voice of the customer, translating client feedback into actionable insights for Product, Support, and Leadership
Cultivate deep, strategic relationships with decision-makers across high-value clients
position yourself as a long-term growth partner, not just a point of contact
Conduct regular Business Reviews (MBRs/QBRs) tailored to each client’s objectives, KPIs, and vertical needs
Drive upsell/cross-sell opportunities by aligning SpotOn solutions (e.g., Teamwork, Reserve, Online Ordering) to evolving client goals
Lead VIP case management via Salesforce: assign, resolve, and follow through on client issues while maintaining impeccable documentation
Coordinate multi-threaded internal support using a team-based account model—collaborating with Tier 3 Support, Product Managers, Pricing Partners, and Implementation
Provide hands-on escalation support with the ability to independently negotiate waivers, credits, and service adjustments

What we offer

Company stock plan

Fulltime

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...

Location

United Kingdom , London

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests ( not mandatory )
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

Job Responsibility

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Associate Client Success Partner

MyTennisLessons

Location:
United States, Raleigh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 10, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:December 10, 2025

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