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Assistant Sommelier position at Tin Lung Heen, The Ritz-Carlton Hong Kong. Responsible for ensuring the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day, creating exceptional guest experiences.
Job Responsibility:
Communicate with guests, employees, and/or departments to ensure guest needs are met
Answer guest questions regarding the origin, vintage, and style of various wines
Create, update and maintain wine lists
Pair and suggest wines that will best complement menu items
Attend wine tastings and develop relationships with vendors
Request new wines and products
Design and implement wine promotions and incentive programs
Monitor and replenish inventory of wine cellar, equipment, and glassware
Conduct vintage and BIN number checks
Conduct staff wine tastings
Complete opening and closing duties
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Issue, open, and serve wine/champagne bottles
Secure liquors, beers, wines, coolers, cabinets, and storage areas
Follow all state and local laws for serving alcohol responsibly
Maintain accurate spill sheet
Assist management in hiring, training, scheduling, evaluating, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Read and visually verify information in a variety of formats
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors