Assistant Site Manager

• Handling calls from clients, suppliers, and partners
• Ability to monitor the activity indicators of a center
• Ensuring the proper use of the box office
• Collecting mail and managing invoices from clients or suppliers
• Drafting meeting summaries and sharing them with the team
• Participating in debriefing sessions with the manager to track progress
• Organizing brainstorming sessions with the team for specific goals
• Ensuring high-quality customer service and client satisfaction
• Assisting with recruitment, schedule development, and inventory management
• Supporting the onboarding, training, and integration of new hires
• Assistant Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff
• Assisting in growing the business by attracting new B2B & B2C customers, responding to enquiries, and ensuring the utmost satisfaction and a consistent word of mouth
• Guaranteeing our venue will always be a safe & welcoming place to visit and work in
• Maintaining great relationships with guests, suppliers and partners

• 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills
• ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time
• moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility
• with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
• Encouraged to have knowledge of live entertainment and a certain passion for the brand
• live events and/or theme park experience is a plus

live events and/or theme park experience