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Join our team at DW Burns a respected independent builder’s merchant serving the Southeast. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our team at our Lansbury Branch and are looking for a dependable Assistant Showroom Manager to help us continue delivering excellent service to our trade and retail customers. DW Burns is a well-established supplier of bathroom products, known for quality, service, and strong customer relationships. We are looking for a motivated and customer-focused Assistant Showroom Manager to support the day-to-day running of our Knaphill showroom. This role is ideal for someone with showroom or trade counter experience who is ready to take the next step into management, combining hands-on sales with leadership and operational responsibility.
Job Responsibility:
Deliver exceptional customer service to retail and trade customers
Assist customers with bathroom designs, product selection, and quotations
Drive showroom sales and help achieve branch targets
Maintain strong relationships with customers, installers, and suppliers
Handle enquiries, orders, and aftersales support professionally
Support the Branch Manager in the daily operation of the showroom
Supervise and motivate showroom staff in the manager’s absence
Assist with staff training, development, and performance standards
Ensure high standards of showroom presentation and merchandising
Process orders accurately and efficiently
Manage stock levels, deliveries, and supplier coordination
Handle basic cashing-up, invoicing, and administrative duties
Ensure compliance with company procedures, health & safety, and security
Requirements:
Experience in a bathroom showroom, interiors, or similar retail/trade environment
Strong customer service and sales skills
Confident communicator with a professional, friendly manner
Organised, reliable, and able to manage multiple priorities
Leadership potential with a proactive, problem-solving attitude
Good IT skills (quoting systems and Microsoft applications)