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About the role: Plan, organize, control and direct the work of employees in the Hotel's restaurant while ensuring guest satisfaction.
Job Responsibility:
Plan, organize, control and direct the work of employees in the Hotel's restaurant while ensuring guest satisfaction
Maintain harmonious and professional relationship with all departments
Must have strong interpersonal skills and be able to relate to all levels of staff
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the restaurant to ensure that established cultural and core standards are met
daily activities and planning for outlet operation
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Work harmoniously and professionally with Co-workers and Supervisors
Assist in other areas of the department as needed
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and beverages in an elegantly appointed environment dedicated to an attentive and distinctive experience for all meal periods
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Perform any additional duties as assigned by the Restaurant Manager
Profit retention
Managing labor effectively
Requirements:
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Knowledge of Food & Beverage service, cost control, labor control, maintenance, merchandising, and accounting
Requires ability to operate computer equipment and other Food & Beverage computer systems
Requires reading, writing and oral proficiency in the English language and Japanese
Good knowledge of the Four Seasons policies and procedures
Must possess legal work authorization for Japan
Must be fluent in English and Japanese business communication
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50%F&B outlet discount for other Four Seasons Hotel in Japan