Assistant Outlet Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists in the daily supervision of restaurant operations and menu planning; maintains sanitation standards and assists servers and hosts during peak meal periods; strives to improve guest and employee satisfaction; determines training needed and implements plans; handles restaurant team operations and provides exceptional customer service

Job Responsibility:

Handles employee questions and concerns
monitors employees to ensure performance expectations are met
provides feedback to employees based on observation of service behaviors
assists in supervising daily shift operations
supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
participates in department meetings
ensures all employees have proper supplies, equipment and uniforms
communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
ensures compliance with all restaurant policies, standards and procedures
monitors alcohol beverage service in compliance with local laws
manages to achieve or exceed budgeted goals
opens and closes restaurant shifts
interacts with guests to obtain feedback on product quality and service levels
supervises staffing levels
encourages employees to provide excellent customer service
handles guest problems and complaints
strives to improve service performance
sets a positive example for guest relations
supervises on-going training initiatives
communicates performance expectations in accordance with job descriptions
coaches and counsels employees regarding performance
assists servers and hosts on the floor during meal periods and high demand times
recognizes good quality products and presentations

Requirements:

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

What we offer:

Opportunity to work for Marriott International
joining a global team and portfolio of brands
equal opportunity employer environment
non-discrimination policies

Additional Information:

Job Posted:
May 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Outlet Manager