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Assistant Night Manager

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Fairmont Grand Del Mar

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Location:
United Arab Emirates , Ras Al-Khaimah

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented and customer-focused Assistant Night Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will play a crucial part in ensuring the smooth operation of our hotel during night hours, providing leadership to the Night Audit team, and maintaining exceptional guest service standards.

Job Responsibility:

  • Oversee the night audit and reporting process, ensuring accuracy and efficiency
  • Respond promptly and professionally to guest requests and incidents
  • Manage and support the Night Audit team, providing guidance and direction as needed
  • Ensure the safety, security, and comfort of both guests and team members throughout the night
  • Prepare and review daily, weekly, and monthly reports reflecting the hotel's trading results
  • Handle guest complaints effectively and professionally
  • Maintain responsibility for the overall auditing and administration functions during night operations
  • Manage the Guest Relations function, including handling any disruptive guests with discretion
  • Oversee all departments in the absence of their respective managers during night operations
  • Ensure the hotel operates efficiently and in accordance with company policies and procedures
  • Participate in workplace consultations on matters pertaining to workplace health and safety
  • Adapt to various tasks as needed, including reception, concierge duties, and room service

Requirements:

  • Proven experience in Night Audit or Front Office roles within the hospitality industry
  • Strong leadership and problem-solving skills
  • Excellent communication and interpersonal abilities
  • High attention to detail and organizational skills
  • Proficiency in Opera Cloud or similar property management systems
  • Valid CPR certification
  • RSA (Responsible Service of Alcohol) competency card
  • Ability to work night shifts, including weekends and holidays
  • Adaptability to handle various tasks and workloads
  • Knowledge of hotel operations and procedures
  • Ability to make decisive actions in high-pressure situations
  • Customer-focused mindset with a commitment to providing exceptional service
  • Flexibility to adjust to changing priorities and guest needs
  • Goal-oriented approach to achieving operational targets and guest satisfaction
What we offer:
  • Diversity & Inclusion
  • Commitment to meaningful employment, a warm and welcoming culture, excellent working conditions
  • Promotion of the development of all people, including those with disabilities
  • Consideration of specific needs

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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