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Step into the role of Assistant Manager at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. You will support Private Bank & Wealth Management (PBWM) operations through daily processing, reporting, controls, and issue resolution while ensuring strong risk and compliance standards. You will collaborate across teams to improve client service delivery, operational efficiency, and implementation of best practices.
Job Responsibility:
Manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators
Take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct
Support Private Bank & Wealth Management (PBWM) operations through daily processing, reporting, controls, and issue resolution while ensuring strong risk and compliance standards
Collaborate across teams to improve client service delivery, operational efficiency, and implementation of best practices
Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services
Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations
Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes
Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes
Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency
Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services
Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Requirements:
Strong understanding of Private Banking / Wealth Management operations and regulatory environment
Client onboarding experience including KYC and AML compliance knowledge
Analytical thinking, attention to detail, and problem-solving ability
Strong stakeholder communication and cross-functional collaboration skills
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills
Perform day-to-day PBWM processing, reporting, and account/service reviews ensuring accuracy and timeliness
Support client relationship management by identifying client needs and ensuring service expectations are met
Identify process improvement opportunities and support implementation of controls to mitigate risks
Prepare performance reports and communicate insights to internal stakeholders
Support projects and initiatives aimed at improving PBWM efficiency and service effectiveness
In-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
Develop technical expertise in work area, acting as an advisor where appropriate
Partner with other functions and business areas
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Make evaluative judgements based on the analysis of factual information, paying attention to detail
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
Demonstrate the Barclays Mindset – to Empower, Challenge and Drive