Assistant manager quality

• Develop and improve Systems and Processes: Improve and maintain the Quality & HSE Management System and processes, ensuring alignment with global standards and customer needs
• Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis
• Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement
• Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts
• Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively
• Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction
• Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits
• Engages in Corporate Quality and HSE Initiatives: Actively participates in scheduled Quality & HSE meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines
• Delivers Comprehensive Quality & HSE Training: Ensures the delivery of required Quality & HSE training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement

• Bachelor’s Degree in Relevant Field
• advanced degree preferred or compensating years of experience
• Specified Years of Industry-relevant professional experience
• Relevant certifications, system experience, and training
• Professional-Level English & Hindi language skills preferred
• BE / BTech
• 11-14 Years of Experience

Exp in Customer Quality (handling customers like TML, M&M, North region customers added advantage)