Assistant Manager, HSBC Premier

• Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
• Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
• Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction
• Promote HSBC Premier proposition for deposits and portfolio growth
• Initiate and maintain effective communication with paired Premier Relationship Managers
• Assist Premier Relationship Manager on managing, developing and retaining quality client relationship
• Identify opportunities for wealth and credit reviews to optimize portfolio performance and meet the needs of the customers
• Understand and adhere to local and global compliance
• Maintain the levels of operational integrity required by HSBC and adhere to the Business Principles and Values of HSBC

• University level education, preferably in finance, business or a related discipline
• Proven frontline experience in customer serving at a financial institution
• Excellent customer service skill and mindset, with strong attention to detail
• Good knowledge of retail banking and wealth management products
• Team player with commercial orientation
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
• Fluency in both English and Cantonese, with knowledge of Mandarin is preferred
• The relevant rights to work in Hong Kong is required

Knowledge of Mandarin

• Continuous professional development
• Flexible working opportunities
• Inclusive and diverse environment