Assistant Manager - Front Office, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Goa

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assist Front Office Manager in administering front office functions
Supervise staff on daily basis
Direct and work with managers and employees
Ensure efficient check in and check out process
Ensure guest and employee satisfaction
Maximize financial performance of department
Manage Bell/Door Staff, Switchboard and Guest Services/Front Desk
Utilize interpersonal skills to lead and influence others
Encourage mutual trust and cooperation
Supervise and manage employees
Perform duties in employees' absence
Ensure employee recognition
Establish collaborative relationships with employees
Manage day-to-day operations
Develop goals and plans
Handle complaints and disputes
Improve service performance
Collaborate on departmental service improvement
Communicate Front Office goals
Implement corrective action plans
Emphasize guest satisfaction
Provide exceptional customer service
Obtain guest feedback
Implement customer recognition programs
Ensure compliance with policies
Monitor credit policies
Provide information to supervisors
Analyze information and solve problems
Function in place of Front Office Manager
Communicate critical information
Participate in department meetings

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Interpersonal and communication skills
Leadership abilities
Financial/business decision making
Honesty/integrity
Ability to supervise and manage employees
Understanding of front office operations
Customer service skills
Problem-solving abilities
Conflict resolution skills

Nice to have:

European spirit appreciation
Curiosity and creativity
Cosmopolitan culture appreciation
Deep desire to create memorable experiences

What we offer:

Equal opportunity employment
Valued and celebrated unique backgrounds
Rich blend of culture and experiences
Non-discrimination policy
Disability accommodations
Veteran-friendly workplace

Additional Information:

Job Posted:
August 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Assistant Manager - Front Office