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Assistant Information Technology Director

paconvention.com Logo

Pennsylvania Convention Center

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Location:
United States, Philadelphia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under the supervision of the Director of Information Technology, the Assistant IT Director will be responsible for assisting in the planning, implementation, support, and maintenance of the Pennsylvania Convention Center existing and future IT operations. This will include assisting in the implementation, support, maintenance, and management of a Microsoft-based server and computing environment.

Job Responsibility:

  • Assist the Director of IT with planning and executing the IT department’s mission to support the buildings business needs
  • Assist the Director of IT in managing the IT staff to help them maintain and support the venues technology infrastructure and its user’s needs
  • Assist the Director of IT in preparation of the annual operating and capital budgets
  • Implements, configures, tests, and maintains the integrity of LAN/WAN hardware, software, and services
  • Implements, configures, supports, and manages a traditional Microsoft-based computing Desktop, environment and a Virtual Desktop Infrastructure environment using Microsoft systems management software and tools
  • Responsible for ensuring the integrity and security of the Pennsylvania Convention Center network environments and stored data
  • Identifies network and system problems and determines and coordinates corrective actions
  • Makes recommendations to management for hardware/software enhancements based upon study and analysis of the current environment
  • Provides on-call support as required for all network and other technical issues
  • Assists Help Desk personnel in providing support when required
  • Works with other IT staff members and, when necessary, business unit partners to ensure effective systems solutions and prioritization of work
  • Develops detailed and comprehensive technical documentation, studies, and reports
  • Establishes and maintains effective relations with others including Pennsylvania Convention Center management, staff, and vendors
  • Performs other job-related duties as assigned
  • Directly supervises the Network Technicians and Part-Time Network Technicians

Requirements:

  • Bachelor’s Degree in a technical field or preferred, or commensurate experience
  • Minimum of three (3) years of increasing responsibility in implementing, administering, and managing complex LAN/WAN, server, and Microsoft computing environments
  • Minimum of three (3) years of hands-on, verifiable experience configuring, implementing, supporting, administering and managing network hardware, devices, and software within a Microsoft infrastructure framework and Windows Server environment
  • Minimum of three (3) years of hands-on, verifiable experience with installing, hardening, patching, maintaining, upgrading, and managing Microsoft computing environments
  • Minimum of three (3) years of hands-on, verifiable experience in configuring, supporting, maintaining, and managing policies, rights, and securities within a Windows Server (2008/2012) Active Directory environment
  • A demonstrable level of relevant technical competency and experience in related areas
  • A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking
  • A practical level of experience implementing and administrating common TCP/IP-based services
  • A working knowledge of common network monitoring and security utilities
  • Experience with design, implementation, and troubleshooting EIGRP and BGP networks
  • Demonstrable experience using root-cause analysis in order to troubleshoot network and other IT-related problems and issues
  • Ability to direct special projects involving the implementation of IT-related initiatives as well as to operate as part of a project team and to manage small teams of personnel
  • Strong verbal and written communication skills (including experience in developing and maintaining technical documentation), interpersonal skills, and a commitment to quality and providing exemplary customer service required
  • Strong customer service skills, including excellent communication skills required
  • Must be able to work flexible work hours commensurate with event schedules and event needs

Nice to have:

  • Minimum of three (3) years of hands-on, verifiable experience in configuring, maintaining, and managing Microsoft System Center Configuration Manager/Systems Management Server (SMS) is preferred but not required
  • Verifiable Experience in the development, deployment and administration of a Virtual Desktop Infrastructure environment
  • Experience in the use of Hyper-V and in maintaining virtualized server environments is highly desirable
  • Experience in implementing and maintaining wireless network environments is highly desirable
  • Experience in the implementation, configuration, and maintenance of Linux operating systems is desirable
  • Evidence of any or all of the following certifications is highly desirable: Cisco CCNP or CCNA
  • Microsoft MCITP, MCSE, and/or MCSA
  • Xirrus wireless solutions is desired but not required
  • Also, experience with Cisco Security Software is desirable but not required

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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