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Assistant Head Concierge

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Four Seasons

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Location:
Italy , Venice

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Assistant Head Concierge supports the Head Concierge in delivering exceptional guest experiences and acts as a key liaison between guests and the hotel. This position assists in overseeing Concierge operations, ensuring personalized, anticipatory service that reflects Four Seasons standards of warmth, efficiency, and local expertise.

Job Responsibility:

  • Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
  • Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
  • Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
  • Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
  • Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
  • Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

Requirements:

  • 3–5 years of experience in a senior Concierge role within a luxury hotel environment
  • Strong communication, organizational, and problem-solving skills
  • Deep passion for hospitality and exceptional customer service
  • In-depth knowledge of the local area and ability to anticipate guests’ needs
  • Ability to remain composed under pressure and handle multiple priorities
  • A professional, poised, and polished presence that embodies the spirit of service excellence
  • You must possess the legal right to work in Italy
  • Have fluency in English and Italian
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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